Personal Retirement Operations Onboarding & Maintenance Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations.

Responsibilities:

• Performs onboarding and maintenance of accounts and reviewing required account documentation.
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Reviews and approves required account documentation
• Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units
• Performs moderate levels of research, follow-up and resolution of more complex routine research requests

Skills:

• Account Management
• Customer and Client Focus
• Oral Communications
• Research
• Analytical Thinking
• Attention to Detail
• Collaboration
• Problem Solving
• Prioritization
• Recording/Organizing Information
• Result Orientation

LOB Job Description:

​Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients.  

Within WMO, the Onboarding & Maintenance Support teams execute manual processes and monitor automated processes to gather and maintain required information that identifies client accounts and features such as legal name(s), address, product type, beneficiaries and other account attributes such as Power of Attorney.

The Personal Retirements Onboarding & Maintenance team is responsible for providing quality customer service and processing support to branch office associates on, up to, the following Retirement Non-Qualified, Qualified, and Education Savings product types :  IRA, IRRA, Roth, BENE IRA, 529, ESA, HSA, MSA, SEP, SAR SEP, SIMPLE, BASIC & 403(b)(7) accounts.

Primary responsibilities of the associate will include, but are not limited to the following:

• Perform processing function from various ASAP queues, email boxes, and reports including higher risk processes
• Proficiency in Retirement processing guidelines
• Articulate Retirement operational procedures and required documents to branch office
• Perform account maintenance functions on the client's retirement accounts

Required Skills:

• 1 year of experience on with the Retirement Platform or a comparable experience
• Minimal Performance Management Rating of a Meets/Meets
• Strong communication and interpersonal and networking skills
• Strong custodial retirement product knowledge base
• Strong Customer Service Skills
• Positive attitude and commitment to client focus
• Ability to handle elevated problem resolution situations
• Attention to detail
• Team Oriented
• Sound business judgment
• Ability to prioritize to meet and exceed deadlines.

Desired Skills:

• ​Strong written and verbal communication skills
• College degree preferred
• Ability to multi-task
• Time management skills
• Proficient with Microsoft applications

Shift:

1st shift (United States of America)

Hours Per Week:

40