Personal Lines Claims Negotiator

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

na

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Minimum Requirements:

•Namibian Citizenship.

•Grade 12; 25 or more points.

•Be a holder of a degree from a recognised institution.

•1- 2 Years' experience in personal negotiating field will be an added advantage.

•Relevant short-term insurance qualification will be an added advantage e.g. COP.

•Must be detail and quality orientated.

•Computer literacy and good numeric skills are essential.

•Excellent customer service and problem-solving skills.

•High energy levels and a team player.

•Ability to work under pressure.

•Ability to work independently and take initiative.

•Afrikaans and English speaking/writing & communicating; and

•Excellent communicator with a passion for customer service and relationship building.

 

Job Specification:

• End-to-end negotiation and settlement of claims pre-litigation

• Continuous engagement with brokers and clients re the status and progress of claims.

• Processing of claims payments.

• Quality service delivery to ensure customer satisfaction in line with quality and performance standards.

• Build positive customer relations and solve or escalate customer queries and complaints.

• Builds and maintains relationships with suppliers re the updating of supplier statements.

• Contribute to the service culture which builds rewarding relationships.

• Identify and report on Claims process issues to minimize fraud; and

• Collaborate and work with the Claims team to deliver required service levels.

• Builds and maintains relationships with Brokers.

• Accepts and lives the company values.

• Accountable for service delivery through own efforts.

• Makes increased contributions by broadening individual skills.

• Adheres to service and quality standards; and

• Performs quality checks on own work.

• Performs ad hoc and additional duties as assigned by Management

Skills

Action Planning, Answering Telephones, Client Management, Communication, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Negotiation, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Processing, Report Review, Resource Scheduling, Teamwork

Competencies

Collaborates

Communicates Effectively

Drives Results

Ensures Accountability

Plans and Aligns

Tech Savvy

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

19 May 2026 , 23:59

The Old Mutual Story!