Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Job Summary
The People Resources Operations Coordinator is a champion of Enlightened Hospitality, ensuring every Shake Shack Team Member (current, potential, and past) is supported and heard. As the primary point of contact for PR inquiries, you will leverage our case management tool and other PR technology platforms to provide seamless, high-quality solutions to Team Member inquires and issues related to People Resources' programs, technology, and processes. By blending technical expertise with genuine care, you’ll turn complex questions into simple resolutions, upholding our commitment to integrity by safeguarding the data and privacy of our people while fostering a culture that Uplifts and Cares.
This role is eligible for remote work. However, team members who live within a commutable distance of one of Shake Shack’s Support Centers will follow a hybrid schedule and are expected to work onsite three days per week.
Support Center locations include:
New York Support Center – 225 Varick St., New York, NY
Atlanta Support Center – 2 Ballpark Center, 800 Battery Ave SE, Atlanta, GA
Job Responsibilities and Duties
Service Delivery
With a full understanding of the end-to-end employee life cycle experience, acts as the primary (Tier I) People Operations contact for Team Members and managers, providing education and troubleshooting simple-to-complex issues.
Identifies and resolves trending issues by collaborating with stakeholders and documenting solutions to ensure a seamless, "enlightened" support experience.
People Data Management
Responsible for the day-to-day delivery of People Resources transactions maintaining employee and organization data within PR technology platforms (i.e. Workday, Paradox, etc.) ensuring efficient system alignment, data security, and Team member access.
Conducts routine and ad-hoc reports / audits of people resources data and processes to ensure integrity and accuracy.
Knowledge Management
Develops self-service reference guides, knowledge-based articles, and training materials considering the end user experience.
Supports the change management of new PR Technology enhancements and PR programs, maintaining knowledge and anticipating needs.
Process Improvement
Supports and collaborates with People Resources program leaders (Talent Acquisition, Benefits, Compliance, Learning & Talent Development, and People Practices) offering feedback and recommendations addressing opportunities for improvement within PR systems and programs, utilizing PR technology knowledge and reporting, HR best practices, and case management sentiment of the Team Member experience.
Supports PR Technology enhancements and implementations through coordinating change management activities, process documentation, and user acceptance testing.
And as with most any job, other duties as assigned
Knowledge, Skills, Abilities
Excellent verbal and written communication skills with high emotional intelligence
Self-starter with the ability to learn and proactively take initiative
Strong organization and attention to detail
Thoughtful decision-making and problem-solving skills
Excellent time management with ability to prioritize and meet deadlines
Process oriented with an emphasis and passion for continuous improvement
Microsoft Office suite advanced proficiency
Ability to maintain confidentiality and professional judgement
Education or Certificate Details (nice to have)
Degree in Human Resources, Computer Sciences, or related field
SHRM certification
Lean Six Sigma certification
Related Experience
HR/People Operations, Generalist, Coordinator, Analyst, etc.
Shared Services or Customer Services associate
Experience with CRMs, Knowledge Management, and Project Management systems, with a preference for Workday Help, Jira, and Confluence
Experience managing employee data and transactions, and pulling reports within an HRIS platform and reports; preference for Workday
Project management experience
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
*Eligibility criteria applies
Pay Range - $28.53 - $46.36 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.Click the "Apply" button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.