People & Culture Generalist (P&C)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

People & Culture Generalist (P&C) - Americas

The Generalist, People and Culture (P&C), Americas, will support the Vice President, People & Culture, in maintaining the strategy and initiatives in the Americas.

The People & Culture Generalist will provide administrative support to the Vice President, People & Culture, Americas and the Area Directors People & Culture, in driving People strategy and initiatives across the region. This role acts as a key liaison between functional leads and property-level People & Culture teams, providing administrative support that enable leaders to make informed business decisions with people impact.

Key Activities:

• Act as a subject matter resource on People & Culture processes and policies; guide field teams in accessing resources.
• Provide assistance with reporting, analytics, and presentation materials.
• Provide administrative support to assist in the recruitment, onboarding, orientation, and development of key positions such as Directors of People & Culture and General Managers and other Planning Committee roles as required.
• Offer guidance and troubleshoot People & Culture administrative issues across the region.
• Ensure accurate and timely administration of HR processes in the HRIS: Workday.
• Serve as administrative immigration liaison between field teams and Immigration Counsel, ensuring timely communication and compliance.
• Provide administrative support to VP, People & Culture, Area Directors, and functional leads to execute engagement strategies and People & Culture programs, rollouts, and initiatives.
• Coordinate charitable activities for the Miami corporate office.
• Administer and distribute the Americas People & Culture weekly communication and provide communication and change management support for business initiatives.
• Track and organize celebratory events for the People & Culture team (e.g., milestones, birthdays, recognition).
• Serve as a primary contact for vendor management.
• Assist VP, People & Culture with office management and regional meeting logistics, such as helping plan and facilitate quarterly Americas calls, including Townhalls, Legal/Labor updates, and Summits.
• Administer billing processes for the Americas region.
• Assist VP People & Culture with annual updates for global People & Culture programs that fall within the Americas region.
• Track Americas P&C team project deliverables, as well as record and distribute meeting minutes for regional meetings. 
• Manage Service of Process communications and employment verifications.

What You Bring:

• Bachelor’s Degree in related field preferred.
• SHRM-CP an asset.
• 2-5 years of progressively complex HR operations experience, specifically providing a broad range of Human Resources support to various levels of employees including senior leadership.

Skills & Competencies:

• Professional demeanor with excellent verbal and written communication skills, demonstrating diplomacy and tact.
• Ability to work independently, exercise sound judgment, and take initiative.
• Strong organizational and multi-tasking capabilities; able to manage competing priorities under pressure.
• Exceptional interpersonal skills for effective collaboration with internal and external stakeholders at all levels.
• Analytical, problem-solving, and decision-making proficiency.
• High attention to detail with a focus on solutions, results, and continuous improvement.
• Ability to handle confidential information with discretion.
• Demonstrated expertise in organization development, People & Culture strategy, talent development, and conflict resolution.

Technical Skills and Knowledge:

• Advanced-level knowledge of HRIS: Workday.
• Strong working knowledge of Microsoft Suite: Teams, Outlook, Excel, CoPilot, PowerPoint.
• Capable of learning new computer applications quickly.
   

This role will be a Hybrid working model, which will require 3 days per week in the Miami Four Seasons Corporate Office (3 days per week) located at 1441 Brickell Avenue, Suite 1007, Miami, Florida. #LI-Hybrid

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf