Payroll Supervisor

Director reports: 2-3 

The role includes the following: 

Essential Functions*: 

Payroll delivery 

• Responsible for delivering quality and on time payroll to MUFG employees in the Netherlands 

• Act as the first point of contact and subject matter expert for any MBE payroll projects 

• Act as the first point of contact for payroll support and be responsible for establishing and preserving strong relationships with internal clients, providing accurate and timely customer service and resolving payroll queries and transactions, including complex issues, within agreed service levels. 

• Responsible and accountable for escalating any issues in a timely manner and own resolution. 

• Responsible for ensuring collaboration with the wider HR Team advising on payroll related matters and supporting as SME with key stakeholders 
   

Audit and Controls 

• Responsible for payroll operational controls execution and review 

• Responsible and accountable for ensuring that payroll is compliant with all regulatory, policy and legislative requirements 

• Responsible and accountable for keeping up to date with legislation and regulatory changes, maintaining continual professional development 

• Being the main point of contact for completion of payroll internal and external audits and liaison with Head of HR Shared Services for sign-off 

• Responsible for creating and maintaining the Business Continuity Planning for the payroll department 

Trusted advisor within the HR Team 

• Responsible for supporting the business and HR team in relation to Payroll activities.  

• Responsible for educating and informing business and HR team about their role in the payroll process 

• Responsible for creating/updating relevant Kizuna knowledge articles 

• Be an ambassador for the 'One MUFG' vision and bring it to life in EMEA HR. 
   
    

Vendor Management 

• Responsible for payroll vendor relationship management, including regular service reviews, monitoring of their performance and compliance, in coordination with the procurement department. 

Payroll Queries and process management 

• Ensure payroll queries in the CMT are answered within SLA for the Netherlands, that all requests for changes are tracked in the tool 

• Ensure reporting on payroll KPIs (e.g.: pay slip accuracy, payroll timeliness, tax and pension reconciliation) and for setting up action plans to improve 

• Work in line with MUFG culture and payroll principles demonstrating high performance culture – support in being a highly driven payroll team that is engaged and supports change 

Payroll Process Improvement and Process documentation 

• Accountable for suggesting, designing and implementing process improvements and efficiencies for the payroll team to improve working practices, ensuring regional/global framework alignment. Design creative solutions that contribute to achieving MUFG’s vision and strategy. 

• Being the main point of contact for Global Payroll activities and projects. 

• Responsible and accountable for maintaining process documents and guidelines to include any changes to processes that are owned outside of Payroll but are processed within the team. Ensuring any changes are documented, communicated and adhered to whilst maintaining a central repository for all Payroll processes. 

In order to be successful in the role, you will need the following: 

Skills and experience: 

• Demonstrating detailed understanding of Dutch payroll legal framework and strong interest in other European countries payroll regulations 

• Having the ability to communicate effectively, informatively and with sensitivity, with a wide range of employees to maintain confidentiality and inspire trust 

• Demonstrating a high level of literacy and numeracy sufficient to undertake complex letter writing and reports, statistical analysis of performance data and complex calculations – attention to detail 

• Being results driven, with a strong sense of accountability whilst comfortable making decisions demonstrating the ability of having sound judgement 

• Demonstrating a proactive, motivated approach 

• Managing conflicting priorities and re-prioritize work accordingly 

• Demonstrating a structured and logical approach to work whilst considering innovation. 

• Managing large workloads and tight deadlines and maintaining a calm approach, with the ability to perform well in a pressurized environment. 

• Full Proficiency in Dutch and English 

• Good knowledge of ADP as a vendor and proficiency in using iHCM 

• Good knowledge of Global mobility employees and shadow payroll 

• Excellent payroll accounting skills 

• Maintain and enhance good working relationships with stakeholders and vendors across the region and globally to share best practices, provide support and develop effective local policies and procedures appropriate to the Company, and working in support of the One MUFG and overall Group strategy. 

Personal requirements:  

Integrity and Responsibility  

• Balance Risk with Opportunity 

• Customer Focus 

• Demonstrate Global Perspective 

Professionalism and Teamwork 

• Drive For Results 

• Collaborate and Build Partnerships 

• Communicate Effectively and Professionally 

Challenge Ourselves To Grow 

• Influence and Inspire Others 

• Lead Change & Seek Continuous Improvement 

• Think Strategically 

• Manage and Develop Talent 

What do we have to offer: 

We offer you a role in one of the largest banks of the world in a growing and international environment.  You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities. 

• We take into account your home situation and your ambitions and help you to balance work and private life. 

• Monthly team events. 

• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best. 

Additional information: 

Acquisition in response to this vacancy is not appreciated. 

The role is based in Frankfurt. All candidates need to be willing to relocate to Germany. Internal employees will be supported in case of relocation. 

For more information regarding this position you can contact our Head of Talent Acquisition at: Ayhan.catak@nl.mufg.jp