Payment Operations Associate

The Operations Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Operations, Operations, Fulfillment, and Billing teams to input, analyze, and complete orders and get our product(s) to the customer. 

 Essential Duties and Responsibilities:

• Use your product and customer knowledge to accurately input data into Revel's ERP system (NetSuite)
• Take ownership of customer tickets, providing prompt resolution and updates in our ticketing system (ServiceCloud)
• Play a key role in managing the company's quote-to-cash process, ensuring smooth transactions from order placement to payment
• Deliver world-class customer experiences over the phone (max 15 calls/day)
• Work cross-functionally with Sales, Fulfillment, and Finance teams to monitor inventory activities and support demand planning

 Requirements:

• 1-2 years of customer service and/or hardware fulfilment experience
• Proficient written/spoken English is a must
• Strong experience with MS Office / Google docs
• Ability and willingness to work a late shift: Mon-Fri 17:00 - 01:30
• Ability and desire to process a high volume of orders into our ERP with accuracy while looking for opportunities for improvement
• Experience in a POS technical support environment is a plus
• Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
• Experience with a ticketing system is a plus (ServiceCloud preferred)

Benefits

• A growing innovative company with a friendly atmosphere;
• Social Responsibility Initiatives;
• Creative, people-oriented, encouraging working environment;
• We also have our library, and anyone can order new books;
• Office in the city center with parking for cars, bicycles, and scooters;
• Private health insurance;
• Additional vacation days for each year spent with us;
• Annual bonuses for the achieved results;
• Employee referral program.

Salary:

Salary starts at 1575 EUR gross with additional payment for night hours shift (up to 30%)