Patient Representative - Emergency Department

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Closing Date:

04/30/2026

Type of Position:

Clinical Staff - Nursing

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | CORE PA ED Team C - Night

Department's Website:

Summary of Job Duties:

***This position will work evenings/nights and every other weekend***

The ED Front Desk Patient Representative will meet, greet, and assist the public, answer telephones, and/or will coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, collect payments, and issue receipts.

Qualifications:

Minimum Qualifications:

• High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center

OR

• Associates Degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center

OR

• Bachelor’s Degree
• Knowledge of medical terminology required
• Intermediate proficiency with computers (MS Office Suite preferred)
• Highly proficient keyboard and telephone etiquette skills
• General knowledge of office machines including printers and scanners 

Preferred Qualifications: 

• Experience working with EPIC system
• Healthcare

***This position will work evenings/nights and every other weekend***

 

Additional Information:

Responsibilities:

• Schedules, reschedules, coordinates, and cancels appointments.
• Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals
• Enters benefit and authorization information into EPIC. Coordinates third-party waivers
• Peer to Peer submissions.
• Conducts insurance verification and benefits explanation by running eligibility on patients
• Maintain initial plan of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communicating any medical record issues
• Responsible for various maintenance reports, work denials, and WQ management
• Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening.
• This position is also responsible for pre-counsel of patients regarding the payment expectation for service.
• Pre-registration of patients as needed
• Assists other teams as needed.
• Other duties as assigned

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Hearing, Sitting, Talking

Frequent Physical Activity:

Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking, Walking

Occasional Physical Activity:

Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping

Benefits Eligible:

Yes