Summary
Under the direction of the facility Director and Office Supervisor, provides a variety of administrative and data management functions to support the outpatient surgery center. The OSC Patient Registrar is the primary access point for patients and is responsible to ensure patient and family members receive timely, efficient, and compassionate customer service. Manages and creates patient accounts for services rendered, including the creation of medical records. Verifies patient demographic and insurance information. Duties include but are not limited to receptionist, registration, medical record management, and data entry.
Education
High school or equivalent (GED). Basic computer skills required.
Certification, Registration & Licensure
None required.
Experience
Minimum of 1 year experience in a customer service setting, and proficient in navigating within computerized systems. Critical thinking skills while performing multiple functions and prioritizing duties. Knowledge of medical terminology is desired.
Responsibilities
Obtains and verifies insurance and demographic information.
Greets and welcomes arriving patients.
Participates and engages in center activities including facilitating care between the patient, families, staff, and surgeons.
Performs office clerical tasks.
Performs other duties as assigned.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
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If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
While performing the duties of this job, the employee is regularly required to hear, sit, and speak. The employee is frequently required to bend, do fine motor, repetitive motion and reach. The employee is occasionally required to kneel, stand, walk and squat.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, electrical hazards and radiation.
The noise level in the work environment is usually quiet.