Patient Navigator - (Non Clinical) - Sharp Cardiovascular and Thoracic Center - Day Shift - Full Time

Hours:

Shift Start Time:

8 AM

Shift End Time:

5 PM

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

No Weekends

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$25.550 - $31.860 - $35.680

 

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

 

What You Will Do
The Patient Navigator for SCTC role is to provide individualized care to Cardiovascular patients, their families, and caregivers facilitating access to resources available to patients. Through initial and ongoing patient needs assessments, the vascular patient navigator will pair each patient and family with the appropriate resources that will streamline their care and ensure excellent care across the continuum. The vascular patient navigator will serve as a link between patients and clinicians to facilitate supportive care services and will improve quality and timeliness of care, thereby increasing adherence to recommended treatment plans and ensuring the best care outcomes for patients and their families. The role is a patient-facing point of contact to assist patients in dealing with their treatment.

Required Qualifications

• H.S. Diploma or Equivalent
• 2 Years patient-facing role in healthcare or healthcare administration.
• 1 Year experience working with vascular patients and families.

Preferred Qualifications

• Associate's Degree

Other Qualification Requirements

• The Certified Medical Scribe Professional (CMSP) - American Healthcare Documentation Professionals Group or Advanced Clinical Medical Scribe Certification (ACMSC) - Advanced Clinical Medical Scribe Organization (ACMSO) is required within 90 days of hire or start date. The department will track and maintain this certification.

Essential Functions

• Internal and External Communication
  
  Collaborates with interprofessional team members across departments caring for vascular patients, registered nurses, radiology team members, social services, and develop streamlined referral processes.
  Establishes excellent communication with patients, families and the interprofessional team.
  Appropriately represent Sharp HealhCare at all times when in contact with patients and family members.
• Patient Advocate
  Demonstrates excellent communication skills with patients and families. Listens to concerns from patients and families and escalate to the appropriate part for resolution.
  Serves as a liaison between healthcare professionals, patients and families.
• Teamwork and Communication
  Consults with team members in development of referrals and resource recommendations.
  Maintains ongoing communication with interprofessional team members regarding patient status and follow up. Documents patient interactions, recommendations, and interventions appropriately, ensuring communication to all involved team members.
• Other Duties
  
  Maintain knowledge of the standards and requirements of the accreditation body.
  Track patient referrals and data related to patient care.
  Assist with developing reports regarding patient access and actively participate in improvements to program or internal processes.
  Maintain appropriate inventory of patient education materials, new patient packets, etc.
  Supports the provider by scribing while in the patient exam visit.

Knowledge, Skills, and Abilities

• Ability to be innovative and resourceful in order to develop strategies that successfully meet the needs of diverse patient, family and provider populations.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class