Job Description
Patient Navigation & Care Coordination
- Serve as the primary point of contact for ACHD patients, assisting with appointments, referrals, and follow-up care.
- Coordinate multidisciplinary care including cardiology, cardiac surgery, maternal-fetal medicine, electrophysiology, social work, and other specialty services.
- Facilitate smooth transitions from pediatric to adult congenital care.
- Ensure continuity of care by tracking diagnostic testing, procedure scheduling, and post-visit follow-up.
- Identify patient needs and barriers, collaborating with the team to develop individualized care plans.
Patient Education & Support
- Provide condition-specific education and resources to patients and families to promote understanding and self-management.
- Educate patients on long-term follow-up care, lifestyle recommendations, and the importance of routine ACHD surveillance.
- Support patients emotionally by promoting coping strategies and connecting them to appropriate support services.
Program Support & Communication
- Communicate consistently with physicians, advanced practice providers, nursing staff, and testing departments to ensure efficient patient flow.
- Assist in data collection for quality improvement, registries, and accreditation requirements (AHA/ACC ACHD Program standards).
- Participate in ACHD team meetings, case conferences, and program development initiatives.
- Collaborate with community partners, referring providers, and regional hospitals to enhance access to ACHD care.
Documentation & Compliance
- Maintain accurate documentation of patient interactions, care plans, and navigation activities within the electronic health record (EHR).
- Ensure all navigation practices comply with institutional policies, accreditation standards, and regulatory guidelines
Skills & Competencies
- Strong understanding of congenital heart disease and adult cardiac care principles.
- Excellent communication, patient advocacy, and interpersonal skills.
- Ability to work independently while functioning as part of a collaborative, multidisciplinary team.
- Strong organizational skills with the ability to manage complex care pathways.
- Proficiency with electronic health records and clinical documentation.
Experience
- 2–4 years clinical experience in cardiology, congenital cardiac care, critical care, or a related specialty required.
- Experience with ACHD or pediatric congenital heart disease strongly preferred.
- Care coordination or patient navigation experience is a plus.
- Bachelor’s Degree required or 5+ years experience in lieu of a degree.
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Job Requirements
Applicable Experience:
3-5 years
Basic Life Support - American Heart Association or Red Cross, Registered Nurse - Various
Bachelor's Degree
Job Details
Full Time
Day (United States of America)
The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.
Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.