Patient Access Coordinator - Emergency Department

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Coordinator - Emergency Department

Location

Twinsburg

Facility

Twinsburg Family Health Center

Department

Ambulatory Operations Transition-Regional Operations

Job Code

B16013

Shift

Day/Evening/Night/Weekend

Schedule

1:00pm-9:30pm

Job Summary

Job Details

Join Cleveland Clinic’s Twinsburg Family Health and Surgery Center to become a caregiver at one of the most respected healthcare organizations in the world. This state-of-the-art facility is dedicated to providing the community with advanced specialty care, primary care and various surgical services. Here, you will receive endless support and appreciation while building a rewarding, lifelong career at Cleveland Clinic.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area.    

A caregiver in this position works  1:00pm to 9:30pm. 

A caregiver who excels in this role will:  

• Organize and coordinate the activities and flow of work for the patient access area. 

• Assign tasks, monitor performance of and assists in training patient service representative. 

• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling. 

• Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. 

• Coordinate activities and resolve operational problems. 

• Adjust employees, patients, and physicians' schedules to respond to operational problems. 

• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank. 

• Produce reports as needed. 

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED 

• Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians, and other departments on a problem resolution basis  

• OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others 

• Associate degree may substitute for one year of experience 

• Bachelor's Degree may substitute for the experience requirement 

Physical Requirements:

• Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.