Partner Enablement Specialist

Senior Partner Enablement Manager (Channel & TSDs) - Supports US East & West Coast

Vonage Applications:

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Why this role matters:

At scale, partner enablement isn’t about more training—it’s about better systems, clearer journeys, and measurable impact.

This role owns that step change.

You’ll define and drive enablement strategy for partners, ensuring we build repeatable, scalable programs that improve partner performance and customer outcomes.

Your key responsibilities: 

Set the partner enablement strategy

• Define enablement approach across Channel and TSD partner segments
• Align programs to business goals (growth, adoption, delivery quality)
• Prioritise what matters—cut noise, focus on impact

Design scalable programs

• Build structured partner journeys:
• Onboarding → Productivity → Advanced capability
• Develop playbooks, toolkits, and guided learning paths
• Ensure consistency across regions and partner types

Drive cross-functional alignment

• Work across Sales, Partner, Product, and Service Delivery
• Align stakeholders around shared outcomes—not siloed initiatives
• Act as the connective layer between strategy and execution

Use data to drive improvement

• Define success metrics for partner enablement (not vanity metrics)
• Identify gaps in partner performance and target them directly
• Continuously refine programs based on real outcomes

Elevate how we enable partners

• Move beyond training into capability building
• Introduce more advanced approaches:
• Scenario-based learning
• Role-based journeys
• Practical simulations
• Bring structure and clarity to a space that can easily become fragmented

What you’ll bring:

• Strong experience in partner enablement, sales enablement, or program management
• Proven ability to design and scale programs—not just deliver them
• Strategic thinking with the ability to execute
• Confidence influencing senior stakeholders across functions
• A bias for action—you simplify, prioritise, and move

What success looks like

• Partner enablement is structured, consistent, and scalable
• Clear improvement in partner capability and performance
• Strong alignment between enablement, sales, and delivery
• Enablement is seen as a growth driver, not a support function

What success looks like in your first 1, 3, and 6 months

In your first month

• Build a clear understanding of Vonage’s partner ecosystem, routes to market, and key partner segments (Channel, TSDs, strategic partners)
• Meet core stakeholders across Partner, Sales, Product, Services, and regional teams
• Audit current partner enablement journeys, assets, certifications, and gaps
• Understand existing pain points in partner onboarding, sales readiness, and delivery capability
• Build credibility quickly through strong communication, organisation, and clear prioritisation

By month 3

• Define and align a clear partner enablement roadmap with key business priorities
• Identify and prioritise the highest-impact gaps affecting partner productivity or customer delivery
• Launch quick wins to improve the partner experience (e.g. onboarding improvements, clearer partner journeys, better access to resources)
• Introduce a structured framework for partner enablement across key segments
• Establish success measures and reporting to track adoption, completion, and business impact

By month 6

• Roll out scalable partner enablement programs across onboarding, sales, and technical delivery
• Embed structured learning journeys, certifications, and practical enablement tools
• Demonstrate measurable improvements in partner readiness, confidence, and performance
• Build strong cross-functional alignment so enablement is embedded into broader partner strategy
• Be recognised as a strategic leader who is improving partner capability and helping drive growth 

How you’ll benefit: 

• In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including Discretionary time off, Medical, Dental & Vision Insurance and 401(k).
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.