Job Description:
In order to support customer services organisation, Airbus is looking for a
You will join a team of highly motivated professionals across the globe, striving to develop and deliver value-adding support and services to our customers in the field of Maintenance & Retrofit Engineering (SIM) within the customer services organisation. We are developing a unique front desk for the Maintenance & Retrofit Engineering perimeter and want to reinforce our capacity to answer customer queries by improving time coverage, quality performance, and on-time deliveries.
In this context, you will contribute to the P&S/RTS front desk performance and drive continuous improvement related to the Customer Front Desk process, tools, and governance to ensure the best queries answer is provided to our customers.
Bremen is a charming city full of history in the northwest of Germany. In addition to being one of the country’s greenest cities, it offers wonderful sights, a rich culture, urban flair and culinary delights. It’s also a great place for seaside lovers, being located just an hour’s drive from the North Sea coast.
Attractive salary and special payments
30 days paid vacation and extra days-off for special occasions
Excellent upskilling opportunities and great international, group wide development prospects
Special benefits: employer-funded pension, employee stock options, discounted car leasing, special conditions for insurances, transportation subsidy, employee benefits at cooperating companies
On-site-facilities: Kindergarten close to the site, medical officer for check-ups and other health-related services, canteen and cafeteria
Compatibility of family & work (job sharing, part-time models, flexible working hours, individual timeout)
Working in a diverse environment, with more than 140 nationalities, where every voice is heard
Answer the daily P&S queries from operators, through TechRequest, and define recovery actions to return the aircraft to airworthy conditions in case of deviations.
Identify risks of unsafe or unsecure conditions related to Parking & Storage conditions.
Define priorities and coordinate a network of contributors from Airbus internal, operators, and airworthiness authorities.
Represent Airbus in front of Airworthiness Authorities, Customers (airlines and lessors) or Industry stakeholders in the field of expertise.
Monitor and manage subcontracting performance of answer to customer queries (OTD, RFT, Subcontractor autonomy, etc.).
Escalate any blocked query/ risk and ensure good technical communication with Front Desk officers in other sites (Beijing, Mobile, Europe).
Drive continuous improvement initiatives to restore/ maintain performance, including managing the monthly Quality Review Meeting with the subcontractor.
Assess and provide required resource, budget, and make-or-buy strategy to meet the Customer Front Desk ambition (Input for yearly OP exercise).
Educated to a 5 years’ degree level (or equivalent) in engineering or a related discipline.
A minimum of 5 years of relevant experience within the aviation sector/environment.
Experience in working in an airline / MRO, in the field of Maintenance and Engineering is a plus
Knowledge of A/C engineering and configuration management (structure or system).
Familiarity with Airbus documentation (SRM/ASR, AMM/MP, IPC/AIPC, PMS, AWL etc.).
Customer-oriented mindset with good negotiation, interpersonal, and communication skills.
English: Negotiation level; German is a plus.
Capacity to communicate and be adaptable to different cultures, fostering a trustful and inclusive environment.
Please apply only if you meet all of the requirements highlighted in bold.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Operations GmbHEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Customer Eng.&Technical Support&ServicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.