Job Description
A bit about the role
The Palliative Care NP Manager will provide expert clinical care for the Palliative Care Program and provide direct supervision of palliative care clinical staff.
The breakdown of people management vs patient care is likely to evolve/shift over time depending on program needs. The manager will participate in referral management, process improvement, and change management.
Direct/Indirect Patient Care:
Provide direct patient care to patients enrolled in our palliative care program by phone or video visit during scheduled and on-demand patient visits.
Participate in and/or lead patient panel reviews
Participate in weekly IDT (1h/wk)
People Management:
Clinical champion for the work - you are a player-coach, modeling clinical excellence for other palliative care clinicians.
Model and support development and implementation of new workflows during rapid cycles of iteration
Direct supervisor of palliative care clinical staff (mix of supervisees TBD - NP/RN/SW)
Goal setting and coaching of direct reports to achieve business goals as set by leadership
Regular review of direct reports’ work and holding RNs and Social Workers accountable to individual performance. Creating performance improvement plans, when needed.
Perform regular clinical audits (QA) that include a mix of note review and listening tours
c. Steward our member-centric and open clinical culture to our members and
colleagues
Recruitment, interviewing, hiring, and onboarding of new clinical staff
Attributes to success:
Service-oriented clinician and leader – you participate and help develop engaged teams that have a deep culture of service to members/patients
Highly organized and detail-driven
Works well in a fast-paced environment with firm deliverables and timeframes
Curiosity to recognize process deficiencies, recommend improvements and partner to implement solutions
Excited to be an active participant as a leader and do what it takes to achieve fast-paced forward progress
Preference toward collaboration and preventing silos; be a team-player and able to work in a cross matrix setting
Skills and experience:
5+ years of experience as a Palliative Care Clinician
2+ years of experience leading front line clinical teams with accountability for team level outcomes
Demonstrated ability to champion new initiatives and achieve direct business outcomes
You have great clinical and non-clinical judgment and are able to coach around performance to drive clinical effectiveness
You are deeply empathetic and humanistic, and want to go the last mile for our patients
You work well with individuals from varied backgrounds and skill-sets
You are committed to this mission: you know the road will be bumpy, stressful, and require compromises, but you’re up for the ride
You learn from every experience and are not afraid to fail - that's how you're wired
You’re a great team member with a can-do attitude
Salary range: $140,000 - $155,000
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.