About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.About the Role:
We are seeking an Overnight Front Desk Receptionist (Part Time) , an exciting opportunity to be part of the new Four Seasons Hotel and Private Residences Nashville. This individual sets the tone for our guests’ experience, creating exceptional first and last impressions through genuine service, professionalism, and attention to detail.
What You Will Do:
Welcome and register hotel guests, explain accommodations, and establish payment methods.
Check guests out efficiently, preparing and explaining billing details.
Respond to guest requests with warmth and accuracy, adding thoughtful recommendations to enhance each stay.
Assist guests pre-arrival and in-house with personalized arrangements, including local tours, dining reservations, transportation, and other experiences.
Handle packages, faxes, messages, and mail in a timely manner.
Communicate effectively with guests through in-person interactions, phone, email, and the Four Seasons chat system.
Utilize multiple systems including OPERA PMS, Concierge software, and guest recognition tools to ensure a seamless experience.
Resolve guest concerns promptly and professionally, always seeking to turn moments of service recovery into memorable experiences.
Maintain updated local knowledge of Nashville’s best restaurants, attractions, and cultural experiences to make personalized recommendations.
Perform additional tasks and projects as assigned by management.
What You Bring:
Previous Front Desk or Front Office experience preferred, ideally in a luxury hotel environment.
Ability to work overnight shifts is required.
Strong communication and interpersonal skills.
Proven ability to remain composed under pressure and adapt to a dynamic environment.
Detail-oriented with strong problem-solving abilities.
Team player with a passion for delivering exceptional service.
Proficiency in English (reading, writing, and speaking).
Excellent computer skills, including Microsoft Excel; knowledge of OPERA PMS or similar systems preferred.
Familiarity with the Nashville area is an advantage.
What We Offer:
Competitive salary and comprehensive benefits package.
Excellent training and development opportunities to help you master your craft.
Inclusive and dynamic employee culture where you are encouraged to be your authentic self.
Employee discounts for stays at any Four Seasons property worldwide.
Complimentary dry cleaning for employee uniforms.
Complimentary employee meals.
Employee Assistance Program and 401(k) retirement plan.
Ongoing employee engagement and recognition programs.
Schedule & Hours:
Part Time Position (16 hrs per week or more depending on the operational needs)
Two Eight-hour overnight shifts; schedule may include weekends, holidays, and variable hours based on operational needs.
Visa Requirements:
Authorization to work in the United States is required for this role.