ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
The Outreach Case Worker play a vital role in supporting individuals who are experiencing or at risk of homelessness. By providing person-centred, trauma-informed and strengths-based support, this role helps people address the underlying issues contributing to homelessness and move toward stability, safety and long-term housing. Your work will contribute directly to breaking the cycle of homelessness and improving the wellbeing of some of the most vulnerable members of the community.
Based at The Third Place in Subiaco, the Outreach Case Worker provides case management support to individuals connected to the Subiaco Engagement and Assessment Team (SEAT) hub.
Working one day per week (Wednesday), you will engage with individuals experiencing homelessness, undertake assessments, develop case plans and provide coordinated support that promotes self-determination, safety and long-term stability.
This is a 6-month fixed term position, with the possibility of extension subject to funding and service needs. Pay is in accordance with a SCHADS Level 5.
Provide case management support using a strengths-based, trauma-informed and person-centred approach
Engage with individuals experiencing homelessness, including those sleeping rough, to build trust and understand their needs
Undertake risk assessments and needs identification using approved tools and documentation
Provide information, referrals and service linkages to support individuals in addressing underlying issues contributing to homelessness
Support individuals to access housing, income support, mental health services, physical health care and other essential supports
Maintain accurate and up-to-date records, data and case notes in line with TSA standards
Collaborate with internal teams, external agencies, government services and community partners to ensure coordinated care
Contribute to a safe, inclusive and supportive team environment
Diploma in Community Services or a related discipline, or significant experience in homelessness or welfare service delivery
Practical experience supporting individuals experiencing homelessness, disadvantage or complex needs
Ability to assess risk, respond calmly in challenging situations and manage complex behaviours
Strong communication skills and the ability to build rapport with individuals who may be non-engaging or experiencing crisis
Understanding of trauma, mental health, substance use and the systemic challenges faced by people experiencing homelessness
Commitment to ethical practice, professional boundaries and collaborative teamwork
Current Senior First Aid Certificate
Current Driver’s Licence
The Salvos offer a meaningful and balanced benefits package, including:
NFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)
Flexible working arrangements
Employee Assistance Program – confidential counselling service
Financial, retail and lifestyle discounts
Discounted health and fitness programs through Fitness Passport
Up to 5 days paid leave per year to support a TSA program or activity
A supportive, inclusive culture with passionate and dedicated team members
The opportunity to make a meaningful difference through your contribution to homelessness services
If you are passionate about supporting individuals experiencing homelessness and want to contribute to a service that provides compassionate, practical and person-centred support, we would love to hear from you. Please apply with your resume and a cover letter outlining your suitability for the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.