Purpose of the Role
The OTC Operations Director leads the global Order-to-Cash (O2C) function across RELX divisions (Elsevier, Legal, Risk, Exhibitions), covering five core activities: Credit (Re-)Assessment, Credit Control, Cash Allocation, Receivables Monitoring, and Bad Debt Management.
This role ensures consistent execution aligned with Global Process Ownership (GPO) standards and regional leadership, driving operational excellence across a global revenue base of ~$10B annually.
The Director plays a critical role in optimizing cash flow, minimizing bad debt, supporting commercial growth, and transforming OTC processes through automation, data analytics, and continuous improvement.
Key Responsibilities:
Lead and develop global OTC teams, ensuring clear accountability, strong capability building, and continuous learning.
Drive operational excellence, ensuring KPIs/KPOs are consistently achieved and exceeded.
Own delivery of cash conversion targets, reduction of overdue balances, and minimization of bad debt.
Champion process standardization, optimization, and automation across regions and divisions.
Leverage data and analytics to monitor performance, identify risks, and implement corrective actions.
Act as escalation point for complex customer issues and ensure timely, effective resolution.
Collaborate closely with senior stakeholders across Sales, Finance, Customer Service, Legal, and external partners.
Support and drive global OTC transformation initiatives, ensuring strong regional engagement and execution.
Ensure compliance with internal controls and governance frameworks.
Key Challenges
Operating in a high-visibility, global environment with senior stakeholder exposure.
Balancing operational delivery with strategic transformation.
Driving consistency across diverse regions, systems, and business models.
Leading under pressure while maintaining high performance standards.
Requirements:
Bachelor's Degree holder
8+ years of leadership experience in OTC operations.
Proven track record in transforming and optimizing global OTC processes.
Strong commercial acumen with the ability to link OTC performance to business outcomes.
Experience in multinational, matrixed organizations with global process ownership exposure.
Deep understanding of ERP systems and automation technologies.
Data-driven mindset with strong analytical and problem-solving capabilities.
Excellent stakeholder management and influencing skills at senior levels.
Strong project and change management experience across cross-functional teams.
Effective people leader with a focus on coaching, development, and engagement.
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