Order-To-Cash (OTC) Associate Manager
Dyson is a global technology enterprise. We solve the problems others choose to ignore, Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.
This role reports to the Manager and is responsible for working in OTC functions with the focus in collection & deduction area for DBS OTC operation team. In this role, you will be part of the team who is responsible for DSO, cash flow forecast, cash collection, Credit note/Bad debt provision, dispute resolution and realized the DBS vision of building Centre of Excellence (COE)
About the Role
OTC Lead will be responsible for:
- Responsible for running OTC operation: cash collection/disputes, credit management
- In depth understanding of Order-to-Cash related accountancy practices, financial controls, and compliance obligations/audit requirements
- Must have good accounting, accrual and P&L management knowledge
- Ability to collaborate, communicate and manage stakeholders at various levels of the company
- Collaboration with Finance Directors/Controllers to improve overall market practices
- Business partnering experience with a different level of stakeholders
- Responsible for business process Transition
- Responsible for maintaining/Updating SOP & process maps
- Commitment to service excellence, process improvements and automation
- Excellent analytical skills and attention to detail Leading and developing the delivery team in line with company priorities and the scope of services assigned
- Regular reporting on service delivery and handling escalations
- Responsible for driving business result by projecting and maintaining cash flow
- Responsibility for the performance and development of the team from setting objectives through mid-year and annual review
- Motivating, developing, and coaching team members to achieve best results
People and Culture:
- Cultivate Dyson culture and values of being Different, Authentic, Pioneering.
- Build trusting relationships with Finance leaders and partners.
Experience
- 9–12 years’ experience in collections and deductions
- Team management experience (preferred: 15–20 members)
- B.Com/MBA in Accounting
- Strong knowledge of Order-to-Cash processes
- Excellent leadership and communication skills (verbal & written; senior stakeholder interaction)
- Experience with SAP S4, Blackline (preferred)
- Comfortable in multicultural, fast-paced, high-volume environments
- Strong analytical, accounting, and reporting skills
- Proven ability to drive finance process improvements
- Self-motivated, proactive, and deadline-driven; ‘can-do’ attitude
- Lean or Six Sigma certification a plus
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.