Job Description
Essential Functions:
- Enter emails or faxed sales orders from end user customers into SAP
- Retrieve orders from partner portal and process into SAP
- Verify pricing against customer contract or approved discount matrix
- Verify availability of product
- Coordinate with Purchasing to determine lead times when supply is not available
- Exercise discretion to prioritize product allocations when supply is not available
- Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
- Answer customer inquiries regarding order status, product availability, pricing, and lead times
- Troubleshoot customer issues, responding in timely manner
- Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
- Complete self-training modules in Reliance (quality system) as needed
- Log customer complaints (CCAR’s) in Reliance
- Create Zendesk tickets to request additional addresses or contacts be added to SAP
Knowledge, Skills, and Abilities:
- High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
- Customer first mentality
- Strong time management skills to effectively prioritize daily tasks
- Demonstrated initiative to resolve complex customer issues efficiently
- Ability to work proactively and exercise judgment
- Strong attention to detail
- Strong interpersonal, communication, and customer service skills
- Ability to work with others in a professional, responsive and courteous manner
- Ability to work productively in a cross-functional team environment
- Strong system skills, including Microsoft Office
Minimum Education and Work Experience Required:
- BS/BA degree in business
- 2+ years of experience with account management and customer service in high tech environment
Additional Job Description