As the world leader in the fast-paced machine vision industry, Cognex is changing how companies bring their products to market. Cognex brings automation to all industries – across the world – to improve how companies bring their products to market. From electric vehicles to medical supplies to smartphones, manufacturers across the globe depend on Cognex to ensure their products are safe and defect-free. With over $800 million of cash in the bank and no debt, we are a financially strong company with a fast-paced, creative, and quirky culture. We proudly call ourselves “Cognoids” and while we work hard, we know how to play, too. We embody the company motto of “Work Hard, Play Hard, Move Fast” from ultimate frisbee tournaments to skydiving team outings to Halloween costume contests. Cognex rewards Cognoids who are willing to take risks, innovate, and push to find new and better ways to advance machine vision.
Essential Functions:
Enter sales orders from end user customers into SAP
Retrieve orders from partner portal and process into SAP
Verify pricing against customer contract or approved discount matrix
Verify availability of product
Coordinate with Purchasing to determine lead times when supply is not available
Exercise discretion to prioritize product allocations when supply is not available
Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers
Troubleshoot customer issues, responding in timely manner
Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
Complete self-training modules in Workday as needed
Log customer complaints (CCAR’s) in SAP
Create SalesForce tickets to request additional addresses or contacts be added to SAP
Knowledge, Skills, and Abilities:
High-energy individual with ability to work under pressure in a fast-paced, changing, environment with a positive attitude
Customer first mentality
Strong time management skills to effectively prioritize daily tasks
Demonstrated initiative to resolve complex customer issues efficiently
Ability to work proactively and exercise judgment
Strong attention to detail
Strong interpersonal, communication, and customer service skills
Ability to work with others in a professional, responsive and courteous manner
Ability to work productively in a cross-functional team environment
Knowledge of Microsoft Office, ERP and CRM platforms
Minimum Education and Work Experience Required:
BS/BA degree in business
2+ years of experience with account management and customer service in high tech environment