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Location: Guatemala, Panama OR Costa Rica
At Roche, we are committed to advancing science to ensure everyone has access to the healthcare they need. As our new Order Management and Logistics Specialist, you will join our Diagnostics team in Central America, the Caribbean, and Venezuela to ensure our life-saving products reach our customers through seamless supply chain operations.
You will play a vital role in providing optimal service while navigating complex international trade environments.
The Opportunity
Own the end-to-end Order Management process for Direct Delivery markets, including processing purchase orders and managing invoicing.
Ensure transportation availability and monitor lead times to guarantee on-time delivery to our customers and distributors.
Maintain constant communication with partners to provide an optimal level of service and proactive solutions to process disruptions.
Manage export compliance and ensure the appropriate handling of sensitive products across the region.
Support distributors with demand and supply forecasting to maintain healthy inventory levels.
Drive digital transformation by promoting and implementing e-ordering solutions for customers and distributors.
Oversee instrument handling, including system registration, asset capitalization, and timely delivery or de-installation.
Collaborate with finance teams to process credit/debit notes and ensure accurate accounting conciliations in SAP.
Who you are
You hold a University degree in Industrial Engineering, Business Administration, Foreign Trade, or a related field.
You possess professional experience in Order Management or International Trade.
You are highly proficient in SAP, Warehouse Management Systems (WMS), and Microsoft Office.
You are fluent in both English and Spanish, with the ability to communicate effectively across diverse teams.
You are an analytical problem-solver who takes initiative and thrives in high-pressure, fast-paced environments.
Preferred
Experience working with cross-functional networks or squads across Latin America.
Proven ability to lead by influence and benchmark best practices beyond the core organization.
Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Guatemala City. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.