Provide L2/L3 functional support for Oracle Fusion Financials modules.
Analyze, troubleshoot, and resolve incidents and service requests within SLA timelines.
Perform root cause analysis (RCA) for recurring issues.
Coordinate with technical teams for data fixes, integrations, and reports.
Modules -
General Ledger (GL)
Accounts Payable (AP)
Accounts Receivable (AR)
Cash Management (CM)
Fixed Assets (FA)