Operations Transformation Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The Execution and Enablement (E&E) team is U.S. Bank Operations’ strategy and delivery function, partnering with leaders across the organization to solve complex business challenges and lead large‑scale transformation initiatives. The team drives measurable improvements in efficiency, risk management, cost, productivity, quality, and customer and employee experience.

Within the E&E team, this role supports Merchant Payment Services (MPS) Operations across Europe and the U.S., helping drive operational strategy, AI-enabled transformation, and enterprise scale execution.

Key Responsibilities

• Support execution of the global MPS Operations strategy and target operating model, translating strategic priorities into clear, multi‑year operational roadmaps.
• Support shaping and delivery of the MPS Operations AI roadmap by identifying high impact use cases, defining milestones, and ensuring appropriate risk and compliance oversight.
• Business delivery leadership of key strategic initiatives by partnering across operations, technology, risk, finance, analytics, compliance, and other key stakeholders.
• Establish strong execution governance, performance tracking, and reporting.
• Define and monitor KPIs, track adoption and benefits realization, and conduct ongoing cost benefit analysis to optimize outcomes.
• Ensure initiatives align with regulatory, risk, and compliance standards, maintaining effective controls throughout transformation efforts.
• Partner with senior stakeholders across regions and functions, influencing outcomes without direct authority and facilitating executive level governance forums.
• Support change management efforts, including communications and training, to support successful adoption of new processes and AI capabilities.
• Provide leadership and mentorship to cross functional teams and contribute thought leadership and best practices within the MPS Execution and Enablement function.

Qualifications and Experience

• Bachelor’s degree in business, computer science, or related field.
• 7+ years of experience delivering strategic transformation initiatives within operations, technology, or financial services environments; Agile ways of working exposure preferred.
• Strong business delivery capabilities, including planning, risk and dependency management, and execution governance; exposure to merchant acquiring or payments is desirable.
• Excellent analytical, communication, and stakeholder engagement skills, with the ability to influence outcomes without direct authority.
• Proven problem-solving mindset with strong ownership, judgment, and execution discipline; formal project or program management certification (e.g., PMP, Agile) preferred.
• Ability to operate effectively in fast-paced, high expectations environments.
• Exposure to global digital or AI-driven initiatives is a plus.

Location expectations  
This role requires working from a U.S. Bank location three (3) or more days per week. 

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.