Operations Training Specialist

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PacificSource is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

The Training Specialist is responsible for designing, delivering, and maintaining comprehensive training programs that support employee development across operational functions. Key responsibilities include onboarding new hires, facilitating ongoing learning initiatives, auditing training outcomes for accuracy and effectiveness, and contributing to continuous process improvement. This role works closely with department leaders to assess training needs, align learning objectives with organizational goals, and ensure consistent knowledge transfer across teams.

Essential Responsibilities:

• Facilitate engaging and effective training sessions for new hires and current employees across various operational functions.
• Design, update, and maintain training materials, schedules, documentation, policies, procedures, and desktop guides.
• Conduct skill assessments and administer evaluations to measure training effectiveness and knowledge retention.
• Audit employee work and system errors to identify performance trends and training gaps; provide actionable feedback to staff and leadership.
• Deliver mentor lessons and facilitate coaching sessions to reinforce learning, build confidence, and support skill development.
• Participate in testing and validation of system changes, configuration updates, and new functionality to ensure training accuracy.
• Provide guidance and support to staff and internal customers by responding to questions related to operational processes and systems.
• Extract and analyze data to produce reports on productivity, quality, and training outcomes.
• Assist in resolving grievances, appeals, and discrepancies related to operational tasks.
• Maintain positive relationships with internal teams and external vendors.
• Actively participate in operational tasks when training duties are current, and support is needed.
• Provide operational support when training responsibilities are current and additional assistance is needed.
• Lead or contribute to process improvement initiatives and cross-functional projects.

Supporting Responsibilities:

• Serve as a communication liaison between individual contributors and leadership throughout training.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum 2 years of experience within the insurance or healthcare industry. Training environment experience and CPT/ICD-10 coding preferred.

Education, Certificates, Licenses: High School Diploma or equivalent

Knowledge: Proficient in services performed within operations. Understanding of medical insurance and medical terminology, coding, and standard medical billing practices. Microsoft word and excel experience preferred. Proficient computer skills, typing, and 10-key required. Strong written and verbal communication skills. Knowledge of effective training and coaching strategies. Knowledge of SharePoint design.

Competencies

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5-15% of the time.

Skills:

Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Compensation Disclaimer

The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.

Base Range:

$44,982.98 - $71,972.77

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.

• We are one team working toward a common goal.

• We are each responsible for customer service.

• We practice open communication at all levels of the company to foster individual, team and company growth.

• We actively participate in efforts to improve our many communities-internally and externally.

• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.

• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.