Initial Posting Date:
03/04/2026Application Deadline:
03/19/2026Agency:
Department of Human ServicesSalary Range:
$3,798 - $4,954Position Type:
EmployeePosition Title:
Operations Support & Case Aid (Public Benefits Specialist, Entry)Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Are you fluent in English and Spanish? Our diverse communities' benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.
Opportunity awaits!
Join our team as an Operations Support & Case Aid (Public Benefit Specialist, Entry), where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.
Summary of Duties
As an Operations Support & Case Aid, you will:
Provide front desk assistance, answer phone calls, and guide clients to the right services.
Distribute mail, handle case transfers, and manage emails.
Schedule appointments and issue financial items like Electronic Benefits Transfer (EBT) cards and checks.
Review all applications and documentation submitted in person or electronically for completeness and accuracy.
Record all interactions and case information in the ONE and TRACS systems.
Provide a welcoming, professional experience for the public through clear and friendly communication.
Keep the workspace clean and organized to support smooth lobby flow and efficient service.
Use multiple computer systems and databases to manage client and agency information.
Enter attendance and verify required hours in TRACS, review case documents to identify and follow up on any missing information.
Schedule home visits, coaching sessions, re engagement meetings, and community referral appointments.
Train new Family Coaches on spreadsheets, reporting, and workflows used when working with case aides.
Support mobile unit operations by performing standard duties in community locations when needed.
Minimum Qualifications
A valid driver’s license and acceptable driving record are required for this position.
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
Effective time‑management skills that support meeting deadlines, prioritizing tasks, and handling multiple responsibilities at once.
Professional empathy shown through patience, active listening, and responding to each person’s situation with respect.
Flexibility to shift between tasks, adjust to changing priorities, and communicate in ways that meet people where they are.
Clear and respectful customer‑service communication, including explaining processes in understandable terms and engaging with people professionally.
Organized and detailed work habits that support tracking tasks, maintaining order, and managing information accurately.
Preference will be given to candidates that are bilingual in Spanish and English.
Working Conditions
Work will take place in offices and various community sites.
Occasional travel is required within the community for supporting the mobile unit, conducting community outreach, going to other offices, and picking up supplies and negotiables.
Frequent communication with Oregon residents will occur over the phone and in-person.
Substantial time will be spent stationary while operating a computer.
You may need to lift to 20 pounds to move supplies or equipment.
The work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
There may be occasional requirements for compensated overtime, including evenings and weekends.
You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with managing their emotional responses.
You may meet situations requiring quick decision-making to ensure your safety or the safety of others.
Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Background Checks and Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ and Oregon National Guard preference:
Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.
General Information
This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
Contact Information
Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.
Please include the job requisition number: REQ-196182.
Recruiter: Amanda Alvarado.
Email: AMANDA.K.ALVARADO@odhs.oregon.gov
Phone (call or text): 541-709-8695.