Junior Operations Specialist
Rackner | College Park, MD (Hybrid) | Full-Time
The Role
Rackner is hiring a Junior Operations Specialist to support internal operations as we continue to grow.
This is a hands-on, hybrid role with a strong emphasis on consistent in-person support. You’ll help keep day-to-day operations running smoothly—supporting office coordination, onboarding logistics, and core operational processes.
You’ll work closely with the operations team on a set of recurring responsibilities, along with additional support tasks based on team needs. This role offers exposure to how a growing company operates behind the scenes and is well-suited for someone who is organized, dependable, and follows through.
What You’ll Do
You’ll support a range of operational tasks across the business:
Office Operations
- Manage incoming and outgoing mail and deliveries
- Support day-to-day office coordination and organization
- Help ensure the office remains functional and well-maintained
IT Equipment & Logistics
- Ship laptops and equipment to new hires
- Coordinate returns from offboarding employees
- Track inventory and maintain accurate records
Onboarding Support
- Help prepare new hires for day one (equipment, access, coordination)
- Support onboarding checklists and internal tracking
Client Reporting Support
- Assist with Monthly Status Reports (MSRs) across contracts
- Format documents, collect inputs, and ensure accuracy
Intern / Fellowship Program Support
- Help coordinate the Rackner Fellowship (internship) program
- Support scheduling and day-to-day logistics
Operations & Administrative Support
- Execute tasks from the Operations Board in Monday.com
- Assist with invoicing support and basic data tracking
- Help maintain internal documentation and file organization
- Support occasional event logistics and travel coordination
Marketing Support (Light)
- Assist with drafting and scheduling LinkedIn posts or blog content as needed
What Success Looks Like
- Work is completed accurately and on time without frequent follow-up
- Office coordination, onboarding, and equipment logistics run smoothly
- Client-facing documents are clear and well-formatted
- Operational tasks stay organized and on track
- Issues are identified early and communicated clearly
What We’re Looking For
- Experience in operations, administration, coordination, or similar hands-on roles (including school, internships, or transferable experience)
- Strong organization and attention to detail
- Comfortable supporting in-person operational tasks when needed
- Able to manage assigned responsibilities and follow through reliably
- Able to clearly communicate and format information in documents and email
- Familiarity with Google Workspace (Docs, Sheets, Drive)
Nice to Have
- Exposure to federal contracting or regulated environments
- Experience with tools like Monday.com (or similar)
- Experience with onboarding logistics or equipment tracking
- Familiarity with invoicing or basic financial processes
- Experience in structured or process-driven environments (e.g., military, logistics, operations support)
Work Environment
- Hybrid role based in College Park, MD
- Expectation of regular in-office presence (at least 1–2 days per week, often more depending on operational needs)
- Some responsibilities require consistent in-person support, such as handling mail, coordinating equipment, and supporting on-site activities
- As the team and office presence grow, in-office needs may evolve over time
Who This Role Is a Good Fit For
- Someone who wants exposure to how operations work inside a growing company
- Someone who prefers structured, tangible work with clear ownership
- Someone who is reliable and comfortable supporting both in-office and remote tasks
Who This Role May Not Be a Fit For
- Candidates looking for a fully remote role
- Candidates focused on strategy, program management, or leadership positions
- Candidates who are not available for consistent in-person support
Who We Are
Rackner is a software consultancy that builds cloud-native systems for startups, enterprises, and the public sector.
We focus on solving complex, real-world problems across:
- Distributed systems
- DevSecOps
- AI/ML
- Cloud-native architecture
Our work is outcome-driven and mission-aligned—we prioritize delivering real capability over producing documentation or code for its own sake.
You’ll support the internal operations that enable our teams to deliver—handling the coordination, logistics, and processes that keep the business running.
Benefits
- 401(k) with 100% match up to 6%
- Comprehensive medical, dental, vision, life, and disability coverage
- Generous PTO and paid holidays
- Weekly pay schedule
- Home-office equipment plan and remote work support
- Fitness and wellness reimbursement
- Company-supported certifications
- Clear advancement tracks and future leadership opportunities
Rackner invests in employee development and covers the cost of certifications aligned with your role and our technology focus.