The Senior Analyst within the Operations Risk & Control team is responsible for providing risk and control guidance, supporting business growth, and strengthening risk management practices across Canada Operations.
This role contributes to the identification, assessment, and documentation of key risks and controls within the Risk and Control Inventory (RCI). The Senior Analyst identifies control gaps, recommends corrective action plans (CAPs), and ensures effective control monitoring and testing.
The role requires close collaboration with various Canada Operations business units, including Group Benefits, Individual Life Insurance, and Contact Centers, to ensure that identified issues are appropriately reviewed, remediated, and sustained.
The ideal candidate brings strong expertise in operational risk management and internal controls, preferably within the asset management industry, along with excellent stakeholder management and analytical capabilities.
Position Responsibilities:
Support the development and completion of Risk and Control Self-Assessments (RCSAs) across operational business lines
Identify control gaps and recommend appropriate remediation strategies and new controls
Perform periodic control testing in accordance with defined testing plans, report findings, and support remediation efforts
Collaborate with Operational Teams to implement new controls and ensure continuous monitoring and testing
Independently research and investigate emerging risks, issues, and industry practices to maintain technical expertise
Collect, review, and manage Operational Reportable Events, ensuring timely logging and development of CAPs within set timelines
Partner with Operational Leaders to review audit findings, respond to recommendations, and ensure timely closure of audit issues
Support the implementation of control improvements based on audit outcomes
Drive process improvements to enhance efficiency and add business value
Proactively identify issues and recommend practical solutions
Collaborate with key stakeholders, including Operations, Operational Risk Management, and Internal/External Audit teams
Support the development of risk metrics, reporting, and insights for management
Required Qualifications:
Minimum of 3+ years of experience in internal/external audit, risk management, or related business functions
Bachelor’s degree in business, Finance, or a related field
CPA designation (or in progress) is an advantage
Strong understanding of audit methodologies, control frameworks, and operational risk management practices
Knowledge of the Asset Management industry (e.g., mutual funds, segregated funds) is preferred
Experience in data analytics is an asset
Background in a client-facing, matrixed, or project-based environment (e.g., consulting, audit, Big Four, or large organizations) is highly desirable
Preferred Qualifications:
Strong analytical, problem-solving, and critical thinking skills
Ability to quickly understand complex business processes and assess associated risks
Capability to analyze issues, draw sound conclusions, and provide practical, value-added recommendations
Excellent verbal and written communication skills, with the ability to convey key messages clearly and concisely
Strong stakeholder management skills, with the ability to build and maintain effective working relationships
Detail-oriented, with a focus on quality and delivering results
Effective time management and ability to balance competing priorities and deadlines
Proactive, resourceful, and able to think creatively to develop solutions
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement