Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Operations Quality and Compliance Manager (OQCM) is responsible for developing, planning, and directing quality activities in support of the Company’s quality assurance process. He/she is also responsible in ensuring that company standards are developed and maintained with emphasis on continuous improvement.
The OQCM shall be based in Bonifacio Global City (Head Office) but are required to schedule frequent trips (as needed) to other facilities.
The Operations Quality and Compliance Manager shall be responsible for the following key items:
- Establishment of audits for key operational processes
- Establishment of a mechanism to document SOPs that will then be the basis of regular audits
- Ensuring operations teams are regularly performing audits assigned to their functions
- Performance special audits to the operations team based on a cadence or as needed
- Championing documentation and efforts around accomplishing industry accreditations and standards
- Compilation and monitoring audit results across the entire operations
- Recommendations to improve adherence to quality management standards across the organization