Operations Process & Performance Specialist

Role Purpose

The Operations Performance & Planning Manager supports the Operations Director in planning, coordinating and executing key operational initiatives, while building a structured approach to operational performance tracking, KPI management, process optimisation and capacity planning. This role is designed to address increasing operational complexity driven by business growth, higher volumes, multi-site coordination and cross-functional dependencies, enabling faster decision-making, improved efficiency and scalable operational execution.

Key Responsibilities

Operational Planning & Execution

• Support the Operations Director in planning, coordination and execution of operational initiatives.
• Ensure structured follow-up of key actions, priorities and deliverables.
• Help translate strategic operational priorities into effective execution.

Process Analysis & Continuous Improvement

• Analyse end-to-end operational processes and identify optimisation opportunities.
• Drive continuous improvement initiatives to improve efficiency, throughput and resource utilisation.
• Support capacity planning and resource allocation based on volume forecasts and business needs.

Cross-functional Coordination

• Coordinate across key functions (Sales, Finance, Quality) to ensure alignment and execution.
• Manage cross-functional dependencies and support smooth multi-site operations.

Decision Support & Business Reviews

• Prepare management presentations, business reviews and performance updates.
• Deliver decision-support analyses (scenarios, trade-offs, impact assessments).
• Provide structured insights to accelerate decision-making and proactive management.

Skills

• Strong analytical mindset and data-driven approach.
• Solid project management and execution follow-up skills.
• Ability to work cross-functionally and influence multiple stakeholders.
• Strong communication skills, including the ability to prepare clear executive-level materials.
• Continuous improvement mindset and structured problem-solving capability.

Tools

• King

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/