Operations Manager, Multifamily (Travel Required)

Job Title

Operations Manager, Multifamily (Travel Required)

(https://careers.cushmanwakefield.com/)

Job Description Summary

The Multifamily Operations Manager oversees all operational aspects of managing and leading staff to ensure the highest level of delivery of services consistent with C&W’s standards across the market’s portfolio.

Travel Required: 50%, central US focus including TX.

Job Description

ESSENTIAL JOB DUTIES:

• Participate in monthly calls to share best practices in multiple markets

• Establish and monitor appropriate checks and balances to ensure high level of quality in operations while ensuring that the management teams understand and exceed the goals/expectations for each property:

• Property lease file audits and unit inspections
• Aged payable review and collection assistance
• Managing site level training compliance
• Monitor and improve online reputation scores
• Conduct monthly marketing audits
• Work with Director of Operations to improve results on troubled asset watch list
• Lead property shops program
• Monitor and improve governance around renter’s insurance program
• Drive performance to mandated purchase order platform
• Other tasks as assigned including but not limited to; scheduling quarterly rally calls, termination report review, approval/review of application access requests, OTC ticket input, prepare market data reports when requested, emergency operations plan oversight, assisting in onboarding and offboarding activities for assets or team members, run performance incentive programs, review/correct costing allocations, drive culture as event leader.

• Understand and observe compliance with management agreements, review and approve expenditures, which exceed the authority level established for project and property manager as merited.

• Guarantee timeliness and accuracy of financial and management reports, and confirm that expenditures comply with Client and C&W policies

• Assist property/account manager in maintaining client relationships

• Ensure compliance of full utilization of C&W tools and resources (i.e. Connect, Multifamily SharePoint site, Yardi, Pinntranet, HelpHub, , Blue Moon, Ops Technology, Real Page, others as need or PMA dictates)

• Verify the existence of property procedures related to CCIs and Property Inspections and including updated to current industry, Client, and C&W standards

• Provide training and professional development in conjunction with Multifamily Policy Library and Maintenance/Operations SOPs

• Interface with accounting leaders and Transitions & Quality Control leader for feedback on associate performance and to conduct periodic audits when necessary

• Coordinate Due diligence and Transitions in partnership with COEs and Sr. Leadership

• Help develop the most profitable and efficient personnel model to staff each asset.

• Assist the Asset Services leader in delivering financial results (P&L responsibility),

• Assist Managing Director with hiring, supervising, training, reviewing and overall performance management of asset services personnel

IMPORTANT EDUCATION:

· Bachelor’s Degree required

IMPORTANT EXPERIENCE:

· 3+ years prior experience on-site, Multifamily Property Management required.

· 1+ years experience required at the Regional, Area, Multi-Site level.

· Yardi systems required.

· 50% Travel required, central US / out of state.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.

The employee must be able to travel up to 25% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 114,750.00 - $135,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”