Operations Manager I

Job Description Summary

The MUSC Health Charleston Division Operations Manager is a vital member of the Operations Team, reporting to CHS Operations leadership. Under limited supervision, the Operations Manager will support the Charleston Division by facilitating and monitoring ongoing day-to-day operations and initiatives. This includes, but is not limited to, providing support to Environmental Services (EVS), Food and Nutrition Services (FANS), other purchased services, data analysis, space review and assessment, committee support, emergency management support, and project management within designated facility(s). This role will have responsibility for a division-level department or body of work and will be expected to support the CHS Division Executive team as needed.
A significant component of this role includes proactive operational rounding across hospital buildings and clinical areas to ensure operational standards are maintained, identify opportunities for improvement, and address issues in real time. The Operations Manager will collaborate with department leaders and frontline staff to ensure facilities, workflows, and support services are functioning effectively and aligned with divisional priorities.

The Operations Manager assists with planning and coordinating special projects, operational initiatives, and cross-functional activities. This role supports leadership with operational improvement efforts and helps ensure coordination across departments and stakeholders. The position may also participate in emergency operations and provide operational coverage as needed.

The Operations Manager will build relationships with leaders and staff across centralized system functions, collaborating to promote and execute operational priorities and projects. They are responsible for partnering with leaders to identify, validate, and oversee performance metrics, operational capabilities, and continuous process improvement initiatives in alignment with MUSC pillar goals through the consistent application of values and code of conduct.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004049 CHS - Charleston COO

Pay Rate Type

Salary

Pay Grade

Health-28

Scheduled Weekly Hours

40

Work Shift

Job Description

Minimum and Preferred Qualifications:

Bachelor’s degree from an accredited college/university required; Master’s degree in a relevant discipline (MBA, MHA, MPH, etc.) preferred.

A minimum of 2-5 years of work experience in project management, process improvement, operational support, or completion of an administrative fellowship. 

Responsibilities:

40% – Conducts proactive operational rounding across hospital buildings and clinical areas to ensure operational standards are maintained and services are functioning effectively. Identifies opportunities for improvement, addresses operational issues in real time, and collaborates with department leaders and frontline staff to ensure alignment with divisional priorities. Facilitates follow-up on identified concerns and escalates issues as appropriate to ensure timely resolution.

40% – Supports the CHS Executive Team through planning, leading, and coordinating special projects, operational initiatives, and cross-functional activities, including developing executive-level slide decks and presentations, conducting analyses, and providing flexible support to meet evolving leadership priorities and requests.

20% – Operational building support including, but not limited to, Environmental Services, Food and Nutrition Services, Interpreter Services, Patient Transport, Security, Guest Services, Project Impact, Valet Services, Linen Distribution, Respiratory Therapy, PT/OT/Speech, Pastoral Care, Workplace Violence Prevention Committee, and Space Committee. Fulfillment of additional Operations Manager responsibilities supporting hospital departments, including but not limited to PFAC, Arts and Healing, EOC, safety rounds, leadership meetings, clinical support, and other operational priorities as designated by team leadership.

Additional Job Description

Physical Requirements:

NOTE: The following descriptions are applicable to this section: 1) Continuous – 6-8 hours per shift; 2) Frequent – 2-6 hours per shift;  3) Infrequent – 0-2 hours per shift

Ability to perform job functions while standing. (Frequent)

Ability to perform job functions while sitting. (Frequent)

Ability to perform job functions while walking. (Frequent)

Ability to climb stairs. (Infrequent)

Ability to work indoors. (Continuous)

Ability to work from elevated areas. (Frequent)

Ability to work in confined/cramped spaces. (Infrequent)

Ability to perform job functions from kneeling positions. (Infrequent)

Ability to bend at the waist. (Frequent)

Ability to squat and perform job functions. (Infrequent)

Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)

Ability to reach in all directions. (Frequent)

Possess good finger dexterity. (Continuous)

Ability to fully use both legs. (Continuous)

Ability to fully use both hands/arms. (Continuous)

Ability to lift and carry 15 lbs. unassisted. (Infrequent)

Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)

Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)

Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)

Ability to see and recognize objects close at hand or at a distance. (Continuous)

Ability to match or discriminate between colors. (Continuous)  *(Selected Positions)

Ability to determine distance/relationship between objects; depth perception. (Continuous)

Ability to maintain hearing acuity, with correction. (Continuous)

Ability to perform gross motor functions with frequent fine motor movements. (Continuous)

Ability to work in a latex safe environment. (Continuous)

*Ability to maintain tactile sensory functions. (Frequent)    *(Selected Positions)

*Ability to maintain good olfactory sensory function. (Frequent)  *(Selected Positions

*Ability to be qualified physically for respirator use, initially and as required. (Continuous)

(Selected Positions)*

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees