Operations Manager - Brokerage

Key Responsibilities

• Regional Support: Serve as a flexible resource to support operational needs across multiple offices in the GLA region.

• Office Coverage: Step in for local Operations Managers/ Operations Director during vacations, leaves, or peak workload periods.

• Process Oversight: Ensure consistent implementation of company policies, procedures, and best practices across offices.

• Staff Coordination: Assist managers with market onboarding, training, and mentoring administrative and operational support staff when needed.

• Budget & Compliance: Support budgeting processes, expense tracking, and compliance initiatives across offices.

• Forecasting and Pipeline: Work with Managing Principal and Market Operations Manager to follow up with fee-earners, staff, as needed, to update pipeline information

• Maintain tracking of expenses related to deals, using Commissions Accounting and CRM Systems

• Track expense budgets for all deals and escalate concerns to Managing Principal and Director of Operations, as needed

• Monitor and audit accounts receivable, OTT, DFC, loan collection and WD supplier invoices for proper coding

• Technology & Systems: Ensure proper use of CRM, expense systems, and other operational tools; assist with troubleshooting and upgrades.

• Special Projects: Participate in regional initiatives, process improvement projects, and business continuity planning.

Qualifications

• Bachelor’s degree (Business or related field preferred).

• 5+ years of operations or office management experience, preferably in a multi-site environment.

• Strong leadership, communication, and problem-solving skills.

• Proficiency in Microsoft Office Suite; familiarity with Salesforce, Workday, and budgeting tools.

• Ability to travel between offices within the Greater Los Angeles region.

Competencies

• Adaptability and flexibility to manage changing priorities.

• Strong organizational and project management skills.

• Ability to build relationships and collaborate across multiple teams.

• Knowledge of HR practices and compliance standards.