Position Details
Continuing Position | Full-Time
Higher Education Officer Level 7 | $100,233 - $110,954 p.a. + 17% Super.
Location: Bedford Park / Kaurna Country
About the Role
Student Administration Services (SAS) at Flinders University is a key contributor to the student experience from admissions through to graduations to contribute to a contemporary and positive student and staff experience. Reporting to the Manager, Enrolments and Student Reporting, the Operations Lead, Student Reporting is responsible for leading the day-to-day operations of the student reporting activities, ensuring the accurate and timely execution of the TCSI (Transforming the Collection of Student Information) reporting process, including quality assurance and compliance with legislative and institutional requirements.
The Operations Lead, Student Reporting also provides operational leadership by managing workload allocation, monitoring performance, and supporting staff development through training and coaching. Acting as the primary point of escalation for complex reporting issues, the position ensures resolution of enquiries and remediation of data errors to meet critical reporting deadlines.
Some of the key position responsibilities are:
Acting as the first point of escalation for complex student and staff enquiries and resolving issues related to student enrolments and TCSI reporting.
Supporting the development and implementation of student-related policies and procedures relating to enrolment and reporting, in compliance with internal policy and relevant external legislation and guidelines.
Maintaining and updating all business processes and work instructions for the Enrolments and Student Reporting team, ensuring all activities comply with the University’s policies and TCSI reporting obligations.
Executing remediation plans by monitoring real-time validation errors, directing team activities to resolve errors promptly to ensure reporting deadlines are met.
A more comprehensive list of responsibilities is available from the position description.
About You
As our Operations Lead, Student Reporting, you bring strong analytical capability and exceptional written communication skills. You have demonstrated experience compiling, analysing and preparing detailed reports and submissions — including those that are complex, sensitive or strategically important.
Your proven leadership skills mean you’re confident guiding, training and supporting others, and you thrive in large, diverse and fast‑paced environments. You’re well equipped to oversee high‑quality student administration services and provide informed, practical advice to senior leaders on operational matters.
Data and reporting are your strengths, and you work collaboratively, building productive relationships across teams to deliver accurate, timely and meaningful insights.
To be successful in this role, you will also have:
A commitment to continuous process improvement activities and ability to evaluate business systems, policies, processes and procedures and recommend innovative improvements where appropriate.
High level organisational, planning and administrative skills, including excellent attention to detail and a proven record of managing competing priorities.
Proven ability to make effective use of relevant information management systems, preferably a student management system.
A degree or other qualification with subsequent relevant experience or an equivalent combination of relevant experience and/or education and/or training.
Knowledge of and/or experience working within the Australian higher education sector (desirable).
Student Administration Services
Student Administration Services operates under a university wide matrix services model. SAS teams are integrated within each of the six colleges, along with the front-end student service hub (Flinders Connect) and university-wide administration services to provide support across the student lifecycle, from admissions through to graduations.
The suite of services that the SAS unit delivers are crucial to the student experience. These services act as the scaffold around the learning experience. In a world of increasing choices and options for students, service excellence is non-negotiable. In SAS, we understand that improving the student experience requires a holistic, one team approach.
The SAS team also likes to have fun and we celebrate our successes. Although spread across colleges and campuses, we take time to come together and build relationships across teams. Social activities, training and development sessions, communities of practice and staff led projects support engagement and provide opportunities to extend our understanding of the University and its environment. We make administration fun!
Life at Flinders
We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.
Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.
17% Superannuation + salary packaging options.
Flexible working arrangements.
Our commitment to wellbeing through our Thriving@Flinders initiative.
Wide range of professional development activities and services, including exclusive staff study offers.
We embrace diversity and promote equity and inclusion for all students and staff, as shown through our four SAGE Cygnet Awards.
Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).
Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.
Please see here for our Reconciliation Action Plan
Please see here for our Indigenous Workforce Strategy
Prescribed Conditions for Employment
A current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.
How to Apply and Information
You are required to submit a CV along with a Suitability Statement of no more than 3 pages, addressing all Key Position Capabilities of the position description.
For more information regarding this position, we strongly encourage you to contact Kim Murphy.
Please note, late applications and applications sent via agencies will not be accepted.
Certification
Applications to be submitted before 10.00pm:
05 Mar 2026At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
Flinders. Fearless.