Operations Excellence Engineer 1

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for an Operations Excellence Engineer 1 to be part of making this happen.  

About the Role: 

The Level 1 Operations Excellence Engineer is an entry-level contributor with hands-on coding experience. This role focuses on supporting operational improvements, resolving major technical issues, and developing automation solutions to enhance team efficiency. Working under guidance, the engineer collaborates with internal teams to implement small-scale improvements aligned with department goals.

As an Operations Excellence Engineer 1, you will:

• Perform root cause analysis and implement corrective actions for operational issues.
• Assist in developing and deploying automation tools to improve workflows.
• Document operational processes and contribute to internal knowledge bases.
• Collaborate with GTS2 stakeholders (Support, S2, Onboarding) for small-scale process improvements.
• Participate in requirement gathering and testing for new tools or enhancements.
• Provide support for customer cases, escalating as necessary.

We are looking for someone who has most of the following:

• Foundational troubleshooting and problem-solving capabilities.
• 1–2 years of coding experience in Python or PowerShell (mandatory).
• Basic knowledge of enterprise IT infrastructure (networking, Active Directory, security tools).
• Familiarity with ticketing systems (Zendesk) and task management tools (Jira).
• Effective communication and documentation skills.

Minimum Qualifications

• 0–2 years in technical operations or process improvement roles (plus coding experience as above).
• Bachelor’s degree in a relevant field or equivalent technical experience.

About Arctic Wolf 

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

· Equity for all employees

· 30 days annual leave, bank holidays and paid volunteering days off

· Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen

· Training and career development programs

· Robust Employee Assistance Program (EAP) with mental health service

· Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.  

Security Requirements  

· Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 

· Background checks are required for this position.  

· This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.