Job Summary
The Operations Clerk plays a critical role in supporting the onboarding and offboarding of newly acquired and managed self‑storage properties onto the Extra Space platform, with a primary focus on utility account transfers and billing processes. This position manages high‑volume, time‑sensitive tasks and collaborates closely with the Transitions team to ensure the accurate and timely setup, transfer, and closure of utility accounts across a portfolio of properties.
Duties & Responsibilities
· Process and track utility bill payments to ensure timely and accurate handling.
· Initiate, monitor, and complete utility account transfer requests (electricity, water, gas, trash, etc.).
· Oversee and manage transfer requests from initiation to completion.
· Identify and escalate discrepancies in bills, charges, or service information.
· Manage and update tasks through Smartsheet, Jira, Excel, and Salesforce.
· Conduct audits of outstanding transfer tasks, ensuring accuracy and completeness.
· Archive completed transfers and maintain organized, compliant documentation.
· Respond promptly and accurately to inquiries and requests.
· Maintain exceptional communication and customer service with Extra Space departments and external partners.
Qualifications
· High School Diploma or GED equivalent. Bachelor’s degree preferred.
Competencies
· Proficiency with Microsoft Office Suite and experience navigating multiple workflow and database systems.
· Comfortable using provider portals and automated office systems.
· Strong written and verbal communication skills; ability to spend extended periods on the phone when required.
· Exceptional attention to detail with strong critical thinking, problem‑solving, and questioning skills.
· Ability to manage multiple priorities in a fast‑paced environment while maintaining accuracy and consistency.
· Self‑motivated with strong organizational and time‑management abilities
Work Environment & Physical Requirements
Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled.