Operational Resilience & Business Continuity Officer

“Building compliant resilient services — together”

The world around us is changing rapidly. Geopolitical uncertainty, accelerating digitalisation, increasingly complex supply chains and rising supervisory expectations require banks to stay firmly in control of their operations — and to continue delivering critical services when disruption occurs.

At ING Netherlands, Operational Resilience is a key pillar of our strategy. It enables scale, expertise and efficiency across the bank, while ensuring that our most important services remain available, recoverable and within acceptable levels of customer impact. At the same time, our growing reliance on third parties makes strong governance and effective control of outsourcing and third‑party arrangements essential. These arrangements must be managed in line with regulatory expectations such as the EBA Guidelines on Outsourcing and the Digital Operational Resilience Act (DORA).

In parallel, ING is further embedding a resilience‑by‑design approach for its Critical Business Services (CBS). This means understanding where our services are most vulnerable, setting impact tolerances, and ensuring we can prevent, respond to and recover from severe but plausible disruptions.

To support this ambition, the Centre of Expertise Sourcing & Resilience – ING Netherlands is looking for an Operational Resilience Officer to join the team. You will be based in ING Netherlands and work closely with experienced and motivated colleagues. Together, you will help strengthen ING’s operational resilience capabilities and third‑party governance — ensuring compliance and control, while avoiding unnecessary administrative burden for the business.

In this role, you will act as a key partner for the organisation: translating regulatory requirements and ING frameworks into practical guidance, supporting and challenging stakeholders in embedding resilience requirements in daily operations, and contributing to a resilient, compliant and future‑proof ING.

Roles & Responsibilities

You will among others:

• Support the end‑to‑end understanding of how Critical Business Services are delivered, and what could disrupt them (dependencies, third parties, single points of failure).
• Strengthen the link between third‑party arrangements and resilience/continuity expectations (e.g., continuity planning expectations for sourced services).
• Help make resilience measurable and actionable: “What would fail first?”, “How fast do we need to recover?”, “Where do we need better evidence?”
• Support a structured, consistent approach that keeps ING compliant and resilient — and keeps customer impact central.

Who you are

You’re the kind of person who enjoys complexity — as long as it leads to clarity.

You bring:

• Strong chain thinking: you naturally look end‑to‑end, across stakeholders, systems and dependencies.
• A solid sense of risk and compliance (and the judgement to keep it practical).
• A genuine Sherlock Holmes mentality for data: you love mapping, connecting dots, validating relationships and spotting what doesn’t add up.
• A careful, structured approach to documentation and record‑keeping, without becoming bureaucratic.
• A sharp eye for deviations, patterns and anomalies (and the confidence to raise them constructively).
• A proactive, positively critical, analytical mindset.
• The ability to step into the shoes of a contract owner and translate frameworks and processes into workable actions.
• Curiosity for the “wonderful world” of third‑party resilience risk, operational resilience and business continuity.

Why this role is fun (and impactful)

• You won’t just “monitor compliance”. You will help build something that actually works for the business: a sourcing portfolio that is transparent and controllable, and critical services that can withstand disruption.
• And you’ll do it in a team that likes to keep things professional — but not painfully serious. (We do resilience. We don’t do drama.)

Are you our…

• Resilience & TIPM detective (magnifying glass optional),
• Data mapper / chain thinker,
• Compliance translator who turns “requirements” into “doable”,
• Driving force in the Netherlands who helps us keep the portfolio compliant and resilient?

What you will bring

• Education level
  A Bachelor’s or Master’s degree (HBO / WO) in a relevant discipline and experience in the field of Operational Resilience and Business Continuity Management is a pre.
• English proficiency
  Professional working proficiency in English (CEFR level C1).
  You are comfortable drafting professional documentation, policies or guidance, and engaging with senior stakeholders in English.
   

Other requirements

• Able to work confidently in a regulated, audit‑sensitive environment
• Comfortable working with multiple systems and structured data sources
• Willing to continuously build knowledge in a rapidly evolving regulatory landscape (e.g. outsourcing, third‑party risk, operational resilience)

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here:

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!