Operational Excellece, Senior Analyst

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Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Overview:
We are seeking a highly skilled and motivated Senior Analyst to join our Salesforce Operational Excellence team. The Consumption & Pay-As-You-Go Operations Senior. Analyst will serve as the primary representative for AROPS across all areas related to consumption billing and pay-as-you-go (PAYG) models. This role partners closely with business stakeholders to triage and refine requirements, drive enablement and communications, and ensure high-quality execution of operational processes. The role will also lead User Acceptance Testing (UAT) for consumption and PAYG initiatives, ensuring Salesforce and downstream systems support accurate, scalable billing.

You will work within the Salesforce Operational Excellence team, collaborating with cross-functional partners in Product, Billing, Finance, Engineering, and Customer Operations to enhance our operational readiness and optimize end-to-end consumption processes.

Key Responsibilities:
 

• Serve as the AROPS lead for all consumption billing, PAYG, telecom initiatives, representing operational needs and requirements.
• Partner with business teams to triage requirements, clarify use cases, and provide operational perspective on proposed solutions.
• Lead and coordinate UAT activities, including planning, test case development, execution, and issue tracking.
• Develop and deliver enablement materials, including documentation, training, and communications for internal stakeholders.
• Collaborate with AROPS Strategic teams to improve process efficiency, data accuracy, and system reliability.
• Identify operational gaps and partner with Product and data accuracy to drive enhancements.
• Support launch readiness for new consumption/PAYG products, features, and pricing models.
• Serve as a subject-matter expert for consumption and PAYG operations, ensuring alignment across systems and teams.
• Advocate for customer experience in new buying motions
• Monitor performance metrics and provide insights to drive continuous improvement.

Qualifications

Required:

• Strong experience with consumption-based and pay-as-you-go billing models.
• Background in telecom, cloud, or subscription-based industries.
• Hands-on experience with UAT planning and execution.
• Demonstrated ability to manage cross-functional stakeholders and lead operational initiatives.
• Knowledge of Salesforce workflows, data structures, and operational processes.
• Excellent communication, documentation, and problem-solving skills.
• Experience with CPQ, billing platforms, or usage-rating systems.
• 3-6 years of experience

Preferred:

• Results-Oriented: able to define goals, articulate actionable plans, and manage work to achieve desired outcomes.
• Has a sense of urgency and fosters the same in others.
• Maintains a positive outlook in difficult situations.
• Problem Solving: able to assess situations and make decisions in a systematic and decisive manner.
• Teamwork – acts as a catalyst for formulating a team-oriented environment
• Has the ability to collaborate and communicate effectively with team members
• Accountability – assumes ownership for achieving personal and team goals
• Certifications in Business Process Management (e.g., Six Sigma, Lean) are a plus.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.