Role Highlights
Auckland based role, full-time permanent position.
You’ll play a key role in helping our people operate confidently and efficiently every day.
Happy to talk flexible working (if applicable)
The Opportunity
You’ll provide on‑site IT support to our Auckland team and remote colleagues, ensuring a smooth and positive end‑user experience. This role focuses on resolving hardware, software, networking and telephony issues, while identifying opportunities to improve how we work.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Support the rollout and adoption of new IT services, systems and tools.
Maintain asset management to ensure hardware and software meet SLA requirements.
Identify opportunities to improve IT processes and share best practices across the team.
Resolve incidents and service requests promptly to minimise disruption.
Document issues and resolutions clearly, sharing insights that enhance the user experience.
More information and the full job profile can be shared with applicants during the interview process.
About you
You’re a people‑focused problem solver who brings a positive, proactive approach to helping others. To be successful in this role you’ll have:
Effective time‑management and prioritisation skills, with a commitment to following through.
High attention to detail and a willingness to learn, ask questions and continue developing your capability.
Experience with Windows desktop support and basic network troubleshooting.
Familiarity with Active Directory tasks such as user setup and access management.
Confidence troubleshooting Microsoft Teams and supporting users across collaboration tools.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills:
Application Close Date: 29/01/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.