Online Customer Experience Lead

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Maxis’ Online Business Consultant is responsible to perform sales and customer engagement activities through various digital platforms regularly. Be a Maxis ambassador to excite experience-seeking customers through an innovative online journey.

What are you accountable for?

• Ensure consistent high standards in terms of creating a dynamic team environment, cultivating the culture of discovery by leading a constant learning and sharing culture through active collaboration with customers / external partners.

• Lead the team to deliver well-differentiated customer experience in a Maxis Online Store primarily by demonstrating digital lifestyle solutions through online live streams, live social videos, live unboxing and being a preferred partner to the customers

• Develop the team for Expert-level solutioning through personalised conversations with customers with a purpose to enrich customer’s lifestyle by delivering a seamless digital customer experience.

• Driving a new Digital Experiential journey by demonstrating relevant solutions to create excitement for customers at every engagement opportunity leveraging both ‘digital’ and ‘virtual’ capabilities and customer insights.

• Inculcate constant learning and exposure to digital platforms and advanced social media technologies to adapt to the world beyond conventional communications.

• Be an ambassador of Maxis with a customer-oriented mind-set to capture opportunities and deploy solutions through an unmatched digitalized customer experience.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.