CB Insights is looking for an Onboarding Specialist to deliver a world-class onboarding experience for new customers and drive early, meaningful adoption of our platform.
As part of our Customer Success team, you’ll serve as a key touchpoint in the customer experience. You’ll guide new customers through their first 4–5 weeks, ensuring they are set up for success, trained effectively, and positioned to realize value quickly.
You’ll take a consultative approach—partnering with customers on their goals, use cases, and initiatives, while also supporting engagement strategies for high-priority, renewing accounts.
This is a highly collaborative role, working closely with a team of onboarding specialists and account managers to drive customer adoption and long-term success.
This is an opportunity to grow your career at a leading technology company working with some of the most sophisticated organizations in the world. We’re looking for someone proactive, hands-on, and eager to make an impact.
Our team works with leading Fortune 500 companies to solve complex challenges around emerging technologies and digital transformation.
We pride ourselves on a diverse set of backgrounds and perspectives, creating an environment that fosters creativity, strategic thinking, and strong customer outcomes.
CB Insights helps the world’s leading companies discover and act on emerging technology trends. Our platform combines machine and human intelligence to deliver data-driven insights that power smarter strategic decisions.
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Please note this is a US-based role.
In addition to base salary listed below, this role is also eligible for commission.
What we're all about
CB Insights is the leader in predictive intelligence on private companies—turning exclusive data on millions of firms into early, trusted signals on future performance and direction. The company pioneered predictive intelligence with its Mosaic Score—the first system to reliably forecast the outlook for a private company—and has since built it into a comprehensive platform of AI and data capabilities. Today, leading strategy, investment, and business development teams rely on CB Insights to identify the right companies, markets, and opportunities before their competitors do.
CB Insights Leadership Principles
At CB Insights, everyone is expected to be a leader. These leadership principles are like an operating system for our culture. Use the principles as a practical guide to making decisions.
We are what we repeatedly do. By living the principles outlined below, we will build an outstanding company and do insanely great work.
You’ll want to work here if
What we offer:
About Our Pay Practices
We believe in recognizing and rewarding excellence. Our commitment to fairness means that compensation decisions are informed by qualifications, location, internal equity, and current market data. While we aim to hire at our established Hiring Target, starting pay may vary based on factors such as market rates, the qualified pool of candidates, and individual experience.
Equal Opportunity Employer: At CB Insights we know that innovation comes from collaboration, belonging, and diverse perspectives. We’re proud to be an equal opportunity employer - all applicants are considered for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.