At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Role Overview
The Onboarding Program Manager drives the delivery and continuous improvement of the company’s onboarding program. This role collaborates with cross-functional teams to ensure a seamless onboarding experience for new associates, focusing on operational program development, support, execution, and stakeholder communication.
Key Responsibilities
Create and implement onboarding processes that facilitate a smooth transition into company culture and workflows for new associates
Manage multiple concurrent onboarding projects, balancing timelines, deliverables, and stakeholder communication
Lead discovery and requirements gathering sessions with stakeholders to define onboarding scope, success criteria, and timelines
Develop and manage project plans, milestones, and risk/issue logs to ensure on-time and high-quality delivery
Lead change management efforts by proactively communicating updates to policies, programs, and processes; ensure all changes are documented, stakeholders are trained, and feedback is implemented
Collaborate with cross-functional teams to align onboarding goals with business performance objectives and create a seamless experience for new associates
Serve as operational support by facilitating communication, resolving onboarding issues, and identifying operational gaps in partnership with internal teams and Subject Matter Experts to ensure processes reflect current policies
Gather feedback from new associates and collaborate with internal partners to administer onboarding surveys, using insights to drive continuous improvement
Reconcile onboarding rosters, ensuring accurate tracking and communication of new associate information to relevant stakeholders
Document and standardize best practices across business units, maintain onboarding site resources, and ensure flexibility for local needs
Support the content and facilitation of the Day 1 curriculum by collaborating with the Learning team to update courses
Oversee the coordination of new associate merchandise (swag), including sourcing, distribution, and process improvement
Oversee onboarding dashboards to visualize program health and impact
Qualifications & Skills
Bachelor’s degree in human resources, business, or related field preferred
3–5 years of experience in leading HR programs, onboarding, or employee experience
Strong proficiency in Excel and Power BI
Skilled in navigating Workday modules and reporting
Exceptional analytical, storytelling, and stakeholder management skills
A leadership mindset focused on continuous improvement, associate engagement, and measurable results
#LI-EW1
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.