Prioritise, Support and Resolve
We are looking for a reliable and conscientious individual with a passion for customer service and IT to join our team as an On-Site IT Support Specialist based at our Parramatta office servicing our NSW & ACT sites.
With a strong team culture, we value our people, their personal and professional growth and readily recognise the contributions they make to our success.
About the Role:
Working Hours: Full-time, Monday to Friday. Flexibility around hours is a must to meet the needs of the business.
Focus: Provide second-level IT support.
Flexibility: This role will require frequent travel, including overnight stays within NSW and ACT for both scheduled and emergency/on-call IT Support.
In your new role, you will:
Provide system support via telephone and onsite assistance for internal clients.
Create, manage, and resolve support tickets within agreed Service Levels.
Participate in an on-call support roster to provide the business with 24 x 7 IT support.
Log and track all incidents and service requests in the Service Desk system and escalate requests to appropriate Level 3 support groups for resolution as required.
Support and or project manage the roll-out of new business applications and technologies.
Assist users with business processes to make effective use of business systems.
Conduct proactive onsite visits with customers with a focus on maintaining the IT equipment and improving the service that BSS provides to its customers.
Work closely with the Service Delivery Organisation (SDO) to ensure escalated support issues are resolved in a timely manner.
Create and maintain IT support documentation including FAQ’s and support manuals (SOP’s).
Work closely with the global support teams to ensure escalated support issues are resolved in a timely manner.
This role is a great fit for you, if:
You have a solid background in providing Level 2 support to a large multi-faceted organisation.
You have a passion for IT Service Desk and Systems Support and can apply an analytical problem-solving mind-set.
You have strong customer service experience intermingled with excellent written and verbal interpersonal skills.
You are proficient in writing IT and process documentation and can demonstrate a high-level skill set when operating systems in a corporate network environment.
Solid experience across IT Service Desk and Systems Support from a large organisation or global network.
Experience supporting Windows Server environments in a time critical, virtualised environment.
Have proven experience with SAP and Telephony VolP landlines and Smartphones (highly regarded).
Proven background supporting Citrix, Wyse, XenApp, AppSense, Win11 and Win10 Office365 desktop applications.
Have a valid Australian Drivers licence as you will have use of a company maintained vehicle.
What We Offer:
$85,000-$90,000k salary range plus super and tool of trade vehicle
Opportunity to be part of a recognised global brand.
Ongoing career and development opportunities.
About Heidelberg Materials
With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.
We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects.
We are driven by excellence and high performance and together we will shape Australia’s construction materials industry building a legacy for generations to come.
Our Benefits
At Heidelberg Materials, we understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.
Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community