Job Title
Job Description
The Office Manager is responsible for the effective coordination of the Bermuda office and the coordination of all local workplace and office management functions. Supporting the North American Workplace Manager and the wider Global Workplace Services (GWS) team, the role ensures high workplace standards, compliance, and a consistent employee experience. Responsibilities include but are not limited to office administration, facilities and vendor coordination, compliance, local coordination of workplace design, communication and local event management. The role works in close partnership with Personal Assistants to ensure comprehensive support for the Bermuda office. The Office Manager also serves as a key local liaison for global teams without a physical presence in Bermuda, including IT and Marketing. This role requires to be onsite 4 days per week, with 1 day per week work from home.
Role Responsibilities
Workplace
Review and support the delivery of strategies that enhance the workplace experience.
Support the North American Workplace Manager and the enterprise Facilities team in the ongoing development and management of global office locations.
Ensure Bermuda workplace policies and procedures are developed, implemented, and maintained to the highest standards.
Proactively engage with local stakeholders to understand their business needs relating to the physical workplace.
Review office layouts to optimize productivity and support hybrid working patterns.
Ensure the smooth coordination of in‑office events and key meetings and support external event logistics where required.
Be the ‘go to’ person for any other support teams (IT/Marketing) to resolve onsite issues in the Bermuda office
Lead and manage GWS service delivery in Bermuda and remotely supporting other applicable locations, ensuring excellence across all areas.
Contribute to building a strong, cohesive team environment.
Foster collaboration and trust across departments that work closely to achieve shared goals.
Suppliers & Landlords
Act as the primary point of contact for the building landlord and coordinate all works within the office.
Ensure the Bermuda office is maintained to a high structural and decorative standard, while providing support to other international locations as needed.
Manage vendor relationships, including tendering and contract renewals, in partnership with the North American Workplace Manager.
Monitor supplier performance to ensure high-quality service delivery.
Serve as the point of contact for teams without local resources, including IT and Marketing.
Governance, Compliance and Health & Safety
Coordinate all Health, Safety, and physical security requirements for the Bermuda office.
Contribute to processes that ensure the office maintains appropriate workplace health and safety standards aligned with enterprise requirements and local legislation.
Ensure all maintenance and works comply with statutory legislation and codes of practice and are safe and fit for use.
Event Management
Plan, coordinate, and deliver internal and external events, ensuring a professional and seamless experience.
Arrange event logistics, including venue selection, catering, transportation, and vendor engagement.
Liaise with event suppliers and support the management of event budgets.
Project Management
Lead refurbishments and small works, ensuring clear stakeholder engagement, effective planning, and cost management, with support from the North American Workplace Manager.
Support office relocations and associated change management activities where applicable.
Assist with contractor selection, tender management, contract negotiation, and execution.
Collaborate with global offices to support upgrades and refurbishments as required.
Risk Management Responsibilities
Demonstrate awareness of risk policies, key risks, and associated controls.
Ensure Business Continuity Plans and Disaster Recovery notification procedures are in place in collaboration with the Business Continuity team.
Coordinate all property related risks, including fire risk and health and safety assessments.
IT Support
Act as the local point of contact for all IT‑related matters within the Bermuda office, liaising with central IT teams and external vendors.
Coordinate, schedule, and support IT activities, including system upgrades, maintenance, office technology changes, and vendor visits.
Provide basic first‑level troubleshooting support and perform post‑implementation or post‑change checks, following guidance from central IT teams.
Supporting employees with routine IT issues and ensuring timely escalation to the appropriate internal or external teams when needed.
Qualification & Experience
3+ years’ experience in an Office Manager, Workplace, and/or Facilities Management roles.
Significant experience working within high quality, hybrid model office environments.
Strong background in delivering excellent customer service and employee experience.
Demonstrable experience managing workplace refurbishments, relocations, and Facilities Services.
Strong communication and stakeholder management skills.
Proficiency with standard office systems and tools
Eligibility to work in Bermuda
Working For Pacific Life Re
Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.
Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.
Benefits
• Health Insurance
• Dental Insurance
• Life and AD&D
• Long Term Disability Insurance
• Group Registered Pension Plan
• Social insurance and employee payroll tax
• Corporate Travel Insurance
• Employee Assistance Programme
• Gym Membership
• Housing Allowance
You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.