Non-Medical Major Case Manager, SIU

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most.  We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

Summary

GEICO Special Investigations Unit is looking for a highly motivated and enthusiastic individual to lead our Non-Medical Major Case Team. This position offers a hybrid schedule of fours days per week in the office (Dallas, TX; Tampa, FL; Fredericksburg, VA).

Position Summary

The SIU Non-Medical Major Case Manager oversees the investigation and resolution of complex, high-impact fraud cases within the Special Investigations Unit. This role requires strategic leadership, operational oversight, and collaboration across multiple divisions to ensure compliance, efficiency, and successful outcomes in major case investigations.

Key Responsibilities

• Leadership & Oversight
  • Manage and mentor a team of Major Case Investigators, ensuring adherence to SIU protocols and performance standards.
  • Allocate resources effectively to handle multi-claim, multi-jurisdictional fraud cases.
• Case Management
  • Direct investigations involving organized fraud rings, staged accidents, identity theft, and other high-severity schemes.
  • Ensure timely and accurate documentation in compliance with state regulations and company guidelines.
• Collaboration
  • Coordinate with internal stakeholders (Claims, Legal, Compliance) and external agencies (NICB, law enforcement).
  • Foster cross-functional relationships to support litigation and prosecution efforts.
• Quality Assurance
  • Conduct performance reviews and audits based on SIU Major Case guidelines and procedures.
  • Implement corrective actions and continuous improvement initiatives.
• Strategic Initiatives
  • Stay informed on emerging fraud trends and regulatory changes.
  • Contribute to SIU operational planning and fraud prevention strategies.

Qualifications

• Minimum 5 years of SIU experience, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of insurance fraud schemes, investigative techniques, and legal processes.
• Excellent leadership, communication, and decision-making skills.
• Certifications such as CIFI, CPCU, or FCLS preferred.
• Ability to manage sensitive information with discretion and integrity.

Annual Salary

$109,675 - $172,200

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge: 

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. 

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives. 

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification, career mentorship and coaching with supportive leaders at all levels.  

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. 

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. 

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.  

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. 

• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. 

• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.

Beware of scams! As a recruiter, I will only contact you through a @geico.com email address and will never ask you for financial information during the hiring process. If you think you are being scammed or suspect suspicious activity during the hiring process, please contact us at cybersecurity@geico.com.

#LI-AL2

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.