Job Description Summary
The Night Manager acts as Manager on Duty for the overnight shift. Ensuring completion of end of day and Night Audit functions. Overseeing the Front Desk and PBX on the overnight shift. Provide operational support to the Front Office with daily overnight Front Office Tasks and Guest Services Support. Assisting in preparation for daily VIP Arrivals, Travel Pass Arrivals, and assisting the Director of Front Office / Front Office Manager as instructed.Job Description
Ensure end of day process is completed.
Manage and perform all Night Audit functions.
Handle walked guests and follow up reports following specific standards.
Responsible for Overnight Departmental Rounds to assure all Departments are properly operating, assuring staffing, presentation and the usage of Sonesta Standards.
Prepare the daily SOX compliance report.
Audit Travel Pass arrivals for next day.
Review all VIP arrivals assuring proper accommodations, amenities and that all Front Office team members are aware and handle VIP’s accordingly.
Following up with Front Office team with any issues or log entries from the prior shift, also adding comments to Daily Management Log.
Update guest profiles in all necessary systems to assure that all departmental teams have as much information as possible on our guests. Update the relevant departments so they are aware of the profile information as necessary.
Handle all group arrivals preparations to assure that any specific Front Office operational needs are met and handle correctly.
Proactively be aware of all guest arrivals and departures to ensure that sufficient staff are available to service them, also assure that all outlets are staffed to handle volumes of business as they occur – assist where necessary.
Coordinate with Housekeeping to ensure that all arrivals are correctly handled in accordance with early check in procedures.
Promote a positive perception of the company both internally and externally.
Support the Front Office team where necessary to ensure that all Sonesta department objectives and standards are met.
Ensure the Hotel is always well presented, with reference to the cleanliness, internal and external maintenance.
Anticipate and rectify problems to ensure a guest's wellbeing and satisfaction with the hotel.
Follow correct cash handling procedures.
Responsible for the safety of all persons in the Hotel and ensure that all health and safety procedures are adhered to.
Ensure that all reports are completed accurately and within the required timelines.
Ensure that all reports and guest issues are handled correctly and that any issues or discrepancies are investigated, corrected and report to the Director of Front Office.
Report to managers any items of interest/concern regarding actions by their staff so that appropriate measures may be taken by that manager regarding coaching/counseling/commending of the department employee.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Conduct training for all current and new associates.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Thank everyone
Solve and own all requests/complaints
Establish/anticipate needs
Use eye and ear contact and guest’s name
Greet or welcome everyone, warmly with a smile
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Track record of delivering exceptional guest or client experience.
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Appropriate professional appearance and demeanor.
Knowledge of Opera and internet software preferred.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Track record of delivering exceptional guest or client experience.
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Bi-Lingual communications skills a plus.
Strong communication skills.
Appropriate professional appearance and demeanor.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand, walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
Additional Job Information/Anticipated
Pay Range
Pay range is $63,000 - $67,000 and are eligible for a Bonus Plan.
The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.