About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.About the role
We currently have an opportunity for a Night Auditor to join our iconics Four Seasons Hotel Milano.
Reporting to the Front Desk Manager, you will be responsible for performing Front Desk and Guest Services activities during the overnight shift. You will ensure accurate completion of the nightly audit process, provide warm and efficient service to all guests, and contribute to a smooth and secure operation of the hotel during the night.
You will respond to guest requests and inquiries with professionalism and care, handle check-ins and check-outs, and assist with lobby and guest service duties to deliver an exceptional and seamless overnight experience while complying with all Four Seasons’ policies
What you will do
Perform Front Desk duties during the overnight shift, including check-in, check-out, guest inquiries, and cashiering operations.
Assist guests in the lobby and at the entrance; provide support with luggage handling, storage, and transportation arrangements as needed.
Deliver personalized service by responding promptly to guest requests, both in person and over the phone, including wake-up calls, housekeeping needs, and concierge-style assistance (directions, restaurant reservations, transportation, etc.).
Provide accurate information about hotel facilities, services, and local attractions.
Accurately follow all financial and credit procedures; complete the Night Audit process, balance transactions, and prepare reports for the following day.
Review daily arrivals, departures, and in-house guests to organize and plan the daily operations. Give support to the Manager on duty preparing the Morning Briefing reports
Maintain a clean, orderly, and welcoming entrance and lobby area at all times.
Maintain luggage trolleys and storage areas clean, organized, and ready for guest use; review and update the Logbook
Maintain an active presence in the lobby throughout the night to ensure guest comfort, safety, and immediate assistance when required.
Support with maintaining accurate records, completing detailed handovers, and restocking operational supplies for the next day.
Collaborate closely with the Duty Manager and Security to ensure the safety, comfort, and satisfaction of all guests during the night shift.
What you bring
At least three years of experience in the role with proven leadership practice within a luxury Front Office department.
You will have an empathetic and caring approach and a talent for offering our guests the best recommendations and personalized service, ensuring that every experience is unlike another and that each guest feels unique.
You will have excellent interpersonal, communication and relationship-building skills to work with cross-functional teams, have the highest level of integrity and transparency, strong business acumen, a passion for service, an exceptional eye for detail and a desire to promote a continuous learning environment that creates an atmosphere for professional development opportunities.
You have fluency in English, Italian and a third European language.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential
Schedule & Hours:
This is a full-time position
The candidate must have a flexible schedule and work also on weekends and holidays.
This position is based at the Four Seasons Hotel Milan. You must possess the legal right to work in Italy.