About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Lisbon’s most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant.About the role
We are looking for a Night Auditor to join our Team in Lisbon!
What you will do
Process guest registrations, including the computation and collection of payment;
Perform nightly balancing of all services to ensure proper posting to property management system;
Prepare express checkout folios;
Maintain room status inventory;
Communicate all pertinent shift information to Front Office Manager and other desk staff;
Send and receive telephone calls; sort incoming mail and messages;
Maintain knowledge of key competitors’ products;
Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction;
Ensure paperwork to guests and other divisions is processed in a timely manner;
Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures;
Deliver any financial reports as required;
Ensure timely compilation Front Office reports;
Generate, print and distribute daily and weekly reports;
Complete and verify all audit paperwork and shift reports;
Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
What you bring
Experience from a Front Office of a 5* hotel as Night Auditor, is appreciated;
Attention to detail, ability to multi task, to prioritize and handle stress;
Excellent interpersonal skills and personal presentation;
Guest centricity and understanding the importance of guest’s preferences;
Flexible schedule with the ability to work all types of shifts, weekends and holidays;
The candidate must hold the required authorization to work in an European country;
Reading, writing and oral proficiency both in Portuguese and English.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals