New Site Openings - Project Manager

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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SUMMARY
The New Site Openings Project Manager administers policies relating to all phases of new site implementation within various districts; provides direct oversight of all managers, administration and human resources responsible for the site in regard to new site implementation; and identifies, evaluates, and resolves potential operational issues and facilitates communication to improve work performance and client satisfaction beyond initial implementation. New Site Openings Project Manager works closely with all Functional and Operational Executives to ensure that corporate initiatives and Towne Park cultural perspectives are developed and maintained during and beyond new site openings.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s)

% of Time

Directs the activities and effectiveness of the District Managers, Account Managers and other district support during new site implementation to meet the objectives of the district, company and clients. Works with all leaders to identify challenges and trends and brings tangible, realistic solutions to the Operational Leaders in order to resolve these challenges and reverse negative trends.

30

Assists in the training of management in all aspects of their responsibilities to properly run a contract site in accordance with contractual obligations, legal obligations and the policies of Towne Park. Assesses work processes within the new site to ensure functionality and efficiency.

30

Conducts weekly Critical Path conference calls and attends other meetings as needed to meet the expectations of clients and the senior leadership of Towne Park. Ensures that all managers and departments related to the new site meet deadlines for pre-determined activities necessary for a successful opening.

20

Works closely with managers to help them understand how to successfully develop and maintain high levels of performance at their sites. Monitors all new accounts up to the initial client invoice. Maintains regular contact with Operations Support, Account Manager, Manager of Talent Operations, and Corporate Recruiter to determine their progress in meeting the essential goals and objectives of staffing and scheduling at their sites prior to and during new site implementation.

20

The total amount of time for all functions of the job

100%

Education:

• Bachelor’s degree from a four-year college or university

Required Licensure, Certification, etc.:

• N/A

Work Experience:

• 2 years of related experience and/or training; or equivalent combination of education and experience
• Minimum (2) years’ management experience

Knowledge:

• Knowledge of general business practices including accounting, human resources and client relations
• Knowledge of Managing/Operating multiple service lines
• Working knowledge of the Critical Path Process

Skills:

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
• Computer proficiency and technical aptitude with the ability to utilize Office 365 (Excel, Word, PowerPoint, Outlook, & Teams) and various applications (Smartsheet & Salesforce)
• Written and verbal communication skills to effectively address all levels within the organization
• Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

Authority to Act:

• Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility:

• The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 20% may be required.