New Business Account Handler

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We are looking for Commercial New Business Account Handlers to support Howden’s plans for business growth and expansion within our Bristol office. The Bristol based team focus on exceeding the expectations of our clients and are capable of supporting their insurance needs across the range of commercial general insurance classes, targeted in the Care Sector, this includes, Social Care, Primary Care and Medical Malpractice clients.

The role offers the successful candidates the opportunity for a career within the insurance and financial services profession with one of the most respected names in insurance broking. The New Business Account Handler will provide technical and qualitative service in order to win new clients and provide wider support to Howden Bristol clients. Ensuring that responsibilities are completed in accordance with Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service.

What you'll do

• Develop strong relationships with prospects in order to develop and win new clients
• Ensure transactions are conducted with full transparency & accuracy
• Deal with incoming mail from prospects, clients, insurers and third parties
• Operate with all prospects/clients (both internal and external) fairly and ethically
• Supporting key initiatives & campaigns, developing new client opportunities
• Support management and team, if and when directed, with renewal, mid-term adjustment or any other activity as required
• Develop strong relationships with insurance markets and other service providers
• Maintain any ongoing delegated authority contracts appropriately and cost effectively
• Creating the most appropriate insurance program for the prospect’s/client’s demands and needs
• Producing comprehensive client and broking documents
• Processing of quotes, indications and endorsements
• Technical duties (including accurate data entry, credit control, chasing subjectivities)
• Ensure up to date records are maintained at all times on the Company systems
• Ensure compliance with all applicable Company and/or Group policies and procedures
• Ensure correct authorization is obtained and processes followed when required by the Company and /or Group policies and procedures
• Ensure compliance with legal and regulatory requirements
• Ensure that own performance, HR and T&C records are up to date and meet the Company and/or Group’s requirements
• Maintain accurate records and deal with correspondence appropriately
• Ensure compliance with Anti Bribery and Corruption policy and procedures

Who were looking for

• Commercial Insurance – sound knowledge and broking experience (underwriting experience will be considered), ideally some experience with Care Sector business
• Product and client handling experience from a commercial insurance background (MD/BI, Liabilities, Medical Malpractice, PI)
• Some Engineering/Motor Fleet/Cyber experience
• Knowledge and placement of ancillary commercial products
• Confident, with strong communication skills (both verbal and written)
• Professional and personable – client focused
• Drive and enthusiasm – motivated to achieve targets
• Good negotiating skills; able to influence and persuade others
• Organised, able to plan and be methodical - proactive when necessary
• IT Literacy with a working knowledge of Word and Excel required
• Strong attention to detail and ability to be resilient, produce accurate work under pressure
• Qualified to CERT CII level or above or progression towards gaining professional qualifications is desired.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent