Network Relationship Manager

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

The Network Relationship Manager will be a motor industry technical professional who works to build, maintain and strengthen Ayvens relationships with our suppliers. They will build strong professional relationships, using a structured approach, based on performance indicators and benchmarks, to improve cost control, quality and enhance our network  They will identify key areas for improvement for cost control, quality of repair, parts supply and specialised repairers. They will support decision making on steering controls, reporting requirements, and network expansion.     

Tasks

Compliance with Service Level Agreements Supplier Performance based on:

• Escalation point for Vehicle of Road (VOR) control
• Monitor and control long term SMR rental cost
• Manage Supplier KPI pack to include VOR days and cost per repair
• Manage and monitor use Ayvens Flexi fleet for SMR long term hires
• Engage as required with external hire companies
• Monitor, report and control Supplier parts discounts
• Monitor and advise on Network capacity for both OEM and Independent Suppliers 
• Identify areas of improvement and network expansion
• First point of contact with manufactures for escalation of warranty repairs 
• Audit based on maintenance & tyre mystery shopping  
• Audit supplier’s & implement action plans to address areas of concern, whilst maintaining records and reporting to management.
• Ensure all complaints/communications are dealt with, adhering to the company policy, procedure and within agreed timing & guidelines.
• Undertake accurate detailed monthly and quarterly reports on supplier performance
• Undertake any reasonable role related duties which may be required from time to time by line manager.

This role will be measured on specific KPI targets not limited to but including cost reduction in a number of targeted areas

• Reduction in hire days
• Reduction in VOR days
• Increase in parts discounts
• Flexi fleet utilisation 

Knowledge, Skills & Experience

• Automotive technician qualification and motor trade experience essential.
• Full clean driving license essential.
• Experience working in a corporate environment, dealing with management, suppliers and customers.
• Pragmatic decision-maker with a competent automotive technical knowledge.
• Experienced with dealer management systems (DMS) including manufacturer warranty & goodwill claim recovery processes and procedures.   
• High customer satisfaction drive, experienced negotiating skills preferable with an appropriate qualification in supplier management / marketing.
• Excellent numeracy and literacy skills required.
• Computer literate with a minimum of “intermediate level” on Microsoft Office Systems (i.e. Word, Access & Excel).
• High achievement & drive with a proven ability to deliver results, showing professionalism, knowledge and enthusiasm.
• Team player who actively participates in team & company objectives and has an enthusiasm and commitment to work towards set goals and objectives.
• Flexibility, willing to travel (including staying overnight) to carry out variety of tasks & activities requested and prepared to work additional hours as may be necessary from time to time.

To Apply

Please send a CV & detailed cover letter outlining relevant skills & experience to hr@leaseplan.ie.

This role will be advertised internal and externally. 

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.